Lead a frontline team

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver SIRXMGT002, 'Lead a frontline team'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Lead a frontline team' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Lead the team.

1.1.Lead by example demonstrating high standards of personal performance and behaviours reflective of organisational values.

1.2.Promote an environment in which team members are motivated to achieve high standards of performance.

1.3.Communicate openly and honestly with team members to create a positive team culture.

1.4.Consult with team members when making decisions that impact them.

2. Delegate work.

2.1.Delegate tasks and responsibilities to team members, clearly defining team and individual responsibilities and limits of responsibilities.

2.2.Consult with and inform team members about expected standards of performance using appropriate communication methods.

3. Monitor performance standards.

3.1.Provide team members with feedback on their performance against expected standards.

3.2.Recognise coaching needs and provide on the job coaching to team members for improved performance.

3.3.Determine factors contributing to poor performance and implement solutions for improved performance.

3.4.Address ongoing poor performance according to organisational procedures.

3.5.Encourage team members to offer ideas, views or suggestions for improved operation.

4. Take action on performance issues.

4.1.Deal with team and individual workplace issues fairly, openly and promptly according to organisational policies and procedures.

4.2.Manage difficult conversations with team members and reach timely solutions.

4.3.Complete accurate and neutral reporting on team member performance where performance issues exist.