Element

Performance criteria

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

1. Lead the team.

1.1.Ensure leadership style reflects the store image and culture.

1.2.Create an environment in which team members are motivated to achieve high standards of performance.

1.3.Analyse and evaluate personal leadership style in terms of effects on motivation and performance of team members.

2. Lead by example.

2.1.Demonstrate high standards of personal performance.

2.2.Demonstrate willingness to confront difficult situationsand problems.

2.3.Use honest, open consultation to facilitate communication with team members.

2.4.Deal with difficult situations fairly, openly and promptly according to store policy and procedures.

3. Develop and communicate team objectives.

3.1.Develop clear, accurate and relevant team objectives, including expected performance standards.

3.2.Ensure objectives are achievable within designated time limits and according to resources available.

3.3.Explain objectives clearly and at a level and pace appropriate to team members.

3.4.Regularly review objectives, according to team or store policy changes.

3.5.Encourage team members to provide feedback on objectives and to clarify areas of uncertainty.

4. Establish, develop and improve teams.

4.1.Access relevant information to develop plans based on accurate assessment of current competencies and career aspirations, according to current and future store requirements.

4.2.Assist and encourage individuals to take responsibility for their self-development.

4.3.Ensure team building and development plans contain clear, realistic objectives.

4.4.Minimise unproductive friction between team members.

4.5.Take collaborative approach with team members, colleagues and management to establish constructive relationships.

4.6.Encourage team members to offer ideas, views or suggestions.

4.7.Recognise suggestions offered by team members, and provide explanations if proposals rejected.

4.8.Recognise outstanding achievements.

4.9.Ensure promises and undertakings to team are realistic and honoured.

4.10.Give team members appropriate support in areas that may affect work performance and morale.

5. Develop self.

5.1.Identify own current competencies and development needs according to current position description and future career aspirations.

5.2.Develop realistic, achievable and challenging objectives and regularly review them.

5.3.Accept responsibility for achieving self-development objectives.

5.4.Regularly review own progress and performance with appropriate personnel.

5.5.Use feedback received to improve future performance.

6. Delegate responsibility and authority.

6.1.Clearly define team and individual responsibilities and limits of responsibility according to store policy.

6.2.Provide information in a manner and at a pace appropriate for the individual.

6.3.Ensure delegation is unambiguous, explicit and able to be carried out within a designated timeframe.

6.4.Negotiate resources and implementation methods effectively with team members.

6.5.Ensure support and resources available are accessible and sufficient for the needs of the operation.

6.6.Review delegation regularly and revise as required.

7. Consult with team.

7.1.Clearly and concisely communicate policies, plans, problems and solutions to team according to store policy.

7.2.Demonstrate active and clear communication to team on store policy and operational issues.

7.3.Clearly establish meeting purposes.

7.4.Present information clearly.

7.5.Encourage positive contributions from all members of group.

7.6.Allocate discussion time to items according to importance, urgency or complexity.

7.7.Ensure leadership style is appropriate for purpose and membership of group.

7.8.Record decisions accurately and act upon them as required.

7.9.Perform written and verbal communication in a clear and concise manner according to store policy.

8. Support the team.

8.1.Actively support staff, colleagues and management within store policy guidelines in situations involving store policies or operations.

8.2.Actively support team members in achievement of realistic goals.

8.3.Actively focus team members towards store plans and targets.