Advise on products and services

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver SIRXSLS002A, 'Advise on products and services'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Advise on products and services' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria


Performance Criteria

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

1. Develop product and service knowledge.

1.1.Develop and maintain product knowledge according to store policy and legislative requirements.

1.2.Convey product knowledge to other staff as required.

1.3.Research and apply comparisons between products and services.

1.4.Demonstrate knowledge of competitors’ product and service range and pricing structure.

2. Recommend specialised products or services.

2.1.Evaluate merchandise according to customer requirements.

2.2.Demonstrate features and benefits of products and services to customer to create a buying environment.

2.3.Apply detailed specialised knowledge of product to provide accurate advice to customers.

Qualifications and Skillsets

SIRXSLS002A appears in the following qualifications:

  • ICP30410 - Certificate III in Printing and Graphic Arts (Digital Printing)
  • MSA20510 - Certificate II in Recreational Vehicle Service and Repair
  • MSA40710 - Certificate IV in Recreational Vehicle and Accessories Retailing
  • MSA30610 - Certificate III in Recreational Vehicle Manufacture
  • MSA20610 - Certificate II in Recreational Vehicle Manufacture
  • MSA30510 - Certificate III in Recreational Vehicle Service and Repair
  • MSA30710 - Certificate III in Recreational Vehicle and Accessories Retailing
  • MSA40510 - Certificate IV in Recreational Vehicles
  • SIS20310 - Certificate II in Sport and Recreation
  • SIS20110 - Certificate II in Community Activities
  • WRH30109 - Certificate III in Hairdressing
  • FPI20605 - Certificate II in Timber Merchandising
  • AHC20410 - Certificate II in Horticulture
  • AHC32710 - Certificate III in Rural Merchandising
  • AHC32410 - Certificate III in Irrigation
  • AHC31110 - Certificate III in Production Nursery
  • AHC31210 - Certificate III in Retail Nursery
  • SIT30107 - Certificate III in Tourism
  • SIT30407 - Certificate III in Tourism (Visitor Information Services)
  • SIT40607 - Certificate IV in Hospitality (Catering Operations)
  • SIT40507 - Certificate IV in Hospitality (Asian Cookery)
  • SIT30707 - Certificate III in Hospitality
  • SIT31209 - Certificate III in Holiday Parks and Resorts
  • SIT40707 - Certificate IV in Hospitality (Patisserie)
  • SIT40307 - Certificate IV in Hospitality
  • SIT20107 - Certificate II in Tourism
  • SIT60307 - Advanced Diploma of Hospitality
  • SIT40407 - Certificate IV in Hospitality (Commercial Cookery)
  • SIT50307 - Diploma of Hospitality
  • SIT30507 - Certificate III in Tourism (Guiding)
  • SIT20509 - Certificate II in Holiday Parks and Resorts
  • SIT40207 - Certificate IV in Tourism
  • SFI20611 - Certificate II in Seafood Industry (Sales and Distribution)
  • LMT40907 - Certificate IV in Supply and Fitting of Pre-manufactured Medical Grade Footwear
  • FDF20110 - Certificate II in Food Processing
  • FDF20510 - Certificate II in Retail Baking Assistance
  • FDF20210 - Certificate II in Pharmaceutical Manufacturing
  • FDF20310 - Certificate II in Food Processing (Sales)
  • SIR20207 - Certificate II in Retail

And the skillsets: