Formats and tools
- Unit Description
- Reconstruct the unit from the xml and display it as an HTML page.
- Assessment Tool
- an assessor resource that builds a framework for writing an assessment tool
- Assessment Template
- generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
- Assessment Matrix
- a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
- Wiki Markup
- mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
- Evidence Guide
- create an evidence guide for workplace assessment and RPL applicants
- Competency Mapping Template
- Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
- Observation Checklist
- create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)
- Self Assessment Survey
- A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
- Moodle Outcomes
- Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
- Registered Training Organisations
- Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver SISSGLF521, 'Manage on course golf operations'.
- Google Links
- links to google searches, with filtering in place to maximise the usefulness of the returned results
- Books
- Reference books for 'Manage on course golf operations' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes of a unit of competency. | Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
1. Identify golf operations or pro shop objectives. | 1.1 Access organisational business plan and identify golf operations or pro-shop objectives. 1.2 Confirm objectives and focus of the organisation with relevant personnel where appropriate. 1.3 Determine own responsibilities as they relate to golf operations or pro-shop objectives. |
2. Prepare a marketing strategy. | 2.1 Set measurable performance targets for marketing activities in consultation with relevant parties. 2.2 Plan client market research activities and schedule within appropriate timeframes. 2.3 Identify promotional activities according to organisational marketing plan and relevant legislation. 2.4 Manage promotions in order to achieve maximum client impact and develop contingency plans according to organisational policies and procedures. 2.5 Negotiate arrangements with suppliers in regard to special promotional activities. 2.6 Coordinate promotional activities to complement manufacturer, buying group or Professional Golfers Association (PGA) of Australia promotions according to relevant legislation. |
3. Manage golf operations staff and employees. | 3.1 Roster employees to ensure sufficient staff available to meet operational needs. 3.2 Recruit and induct new staff members when required to equip them to perform duties effectively. 3.3 Train staff in required performance, target markets and available stock and services. 3.4 Monitor performance of golf shop team to ensure customers consistently receive required standards of conduct, appearance, advice and service. 3.5 Promote training and professional development opportunities to all staff. |
4. Manage pro shop's products and services. | 4.1 Select stock according to identified client base and needs. 4.2 Develop layout and presentation to support market position and promote client flow according to organisation marketing plan. 4.3 Develop layout and visual merchandise checks and implement improvements in a timely manner. 4.4 Define and clearly communicate standards for visual presentations and displays to staff. 4.5 Assess client response to space allocations in consultation with appropriate staff. 4.6 Provide a high quality custom fitting or club repair service. 4.7 Implement an efficient buggy hire service. 4.8 Develop tuition programs and deliver high quality individual and group coaching to members, juniors, guests, and other interested parties. |
5. Manage pricing policies. | 5.1 Develop and implement pricing policies according to organisational marketing plan. 5.2 Maintain and communicate accurate information on pricing trends and changes to relevant staff. 5.3 Monitor and document stock levels according to organisational policies and procedures. 5.4 Repair and replace faulty equipment according to organisational policies and procedures. |
6. Manage golf programming and fixtures. | 6.1 Identify course ideal and maximum rounds played per day or per week. 6.2 Check course renovations and maintenance and assess implications for scheduling events and groups. 6.3 Market and make group bookings according to organisational policies and procedures. 6.4 Coordinate group bookings with food and beverage staff according to organisational policies and procedures. 6.5 Monitor tee sheet activity and handicapping records 6.6 Conduct effective housekeeping. |
7. Monitor and review golf operations or pro-shop objectives. | 7.1 Collect and document valid and reliable data on golf operations or pro-shop performance in consultation with appropriate personnel. 7.2 Assess data against performance targets of the business plan. 7.3 Disseminate information on golf operations or pro-shop performance to ensure future developments incorporate required changes and improvements. 7.4 Review own performance and identify potential improvements. |