Process and monitor event registrations

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver SITEEVT002, 'Process and monitor event registrations'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Process and monitor event registrations' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Process registrations.

1.1.Interpret and accurately process event registrations according to organisational procedures and timelines.

1.2.Identify, collect and process missing customer information within appropriate timelines.

1.3.Offer alternatives for unavailable registrations or provide information on waitlist options.

1.4.Answer enquiries about costs and other event details.

1.5.Record customer details using appropriate systems and technology.

1.6.File event registrations according to organisational procedures.

2. Update registrations.

2.1.Accurately update financial status of registrations.

2.2.Accept, process and record requests for amendments or cancellations.

2.3.Provide details of amendment or cancellation conditions and charges and confirm customer understanding.

3. Monitor and report on registrations.

3.1.Monitor registrations and generate registration reports for relevant personnel.

3.2.Identify and report on problems emerging from registration information.

3.3.Take action to address potential attendance issues according to individual responsibility and organisational procedures.

4. Produce final registration documentation.

4.1.Check and finalise event registration details within designated timelines.

4.2.Prepare and issue customer documents within designated timelines.

4.3.Check and correct as necessary all documentation for accuracy prior to issue.

4.4.Generate and distribute final registration reports in agreed formats and styles according to procedures and timelines.

4.5.Minimise use of printed materials and maximise electronic transmission of documents to reduce waste.