Provide accommodation reception services

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver SITHACS001B, 'Provide accommodation reception services'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Provide accommodation reception services' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria




Prepare for guest arrival.


Prepare reception area for service and check all necessary equipment prior to use.


Check and review daily arrival details prior to guest arrival.


Allocate rooms according to guest requirements and enterprise policy.


Follow up uncertain arrivals or reservations according to enterprise procedures.


Compile and distribute accurate arrivals lists to relevant people or departments.


Inform colleagues and other departments about special situations or requests in a timely manner.


Welcome and register guests.


Welcome guests warmly and courteously.


Confirm details of reservation with guests.


Follow enterprise procedures for guests registering with or without reservations, and complete registration within acceptable timeframes and according to enterprise security requirements.


Follow correct accounting procedures according to enterprise practices.


Explain relevant details clearly to guests, such as room key or electronic card, guest mail, messages and safety deposit facility arrangements.


Follow correct enterprise procedures where rooms are not immediately available or overbooking has occurred in order to minimise guest inconvenience.


Monitor arrivals and check actual arrivals against expected arrivals, reporting deviations according to enterprise procedures.


Organise guest departure.


Review departure lists, checking for accuracy.


Seek information on departing guests from other departments in a timely manner to facilitate preparation of account.


Generate guest accounts and check for accuracy.


Explain account clearly and courteously to guests, process accounts, and receive and process payments.


Recover keys or electronic cards from guests and process correctly.


Action guest requests for assistance with departure courteously, or refer requests to the appropriate department for follow up.


Process express checkouts according to enterprise procedures where appropriate.


Follow correct procedures for group checkout and process accounts according to enterprise procedures.


Prepare front office records and reports.


Prepare and update front office records within designated timelines.


Follow correct enterprise policy in regard to room changes, no shows, extensions and early departures.


Distribute reports and records to the appropriate departments within designated timelines.


Minimise waste of printed materials.


Minimise use of printed materials and maximise electronic transmission and filing of all documents to reduce waste and negative environmental impacts.

Qualifications and Skillsets

SITHACS001B appears in the following qualifications:

  • SIT20207 - Certificate II in Hospitality
  • SIT30707 - Certificate III in Hospitality
  • SIT31209 - Certificate III in Holiday Parks and Resorts
  • SIT40809 - Certificate IV in Holiday Parks and Resorts
  • SIT40307 - Certificate IV in Hospitality
  • SIT60307 - Advanced Diploma of Hospitality
  • SIT50307 - Diploma of Hospitality
  • SIT20509 - Certificate II in Holiday Parks and Resorts
  • SIT50409 - Diploma of Holiday Parks and Resorts