Prepare rooms for guests

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver SITHACS005B, 'Prepare rooms for guests'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Prepare rooms for guests' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria




Set up equipment and trolleys.


Select and prepare equipment required for servicing rooms.


Identify supplies for trolleys and select or order them in sufficient numbers according to enterprise procedures.


Load trolleys safely with adequate supplies according to enterprise procedures.


Access rooms for servicing.


Identify rooms requiring service from information supplied to housekeeping staff.


Access rooms according to enterprise customer service and security procedures.


Make up beds.


Strip beds and mattresses and check pillows and linen for stains and damage.


Remove stains according to enterprise procedures.


Replace bed linen according to enterprise standards and procedures.


Clean and clear rooms.


Clean rooms in the correct order and with minimum disruption to guests.


Clean and check all furniture, fixtures and fittings according to enterprise procedures and safety and hygiene guidelines.


Reset all items according to enterprise standards.


Check, replenish or replace room supplies according to enterprise standards.


Identify pests promptly and take appropriate action according to safety and enterprise procedures.


Check rooms for any defects and report them according to enterprise procedures.


Record damaged items according to enterprise procedures.


Report promptly any unusual or suspicious items or occurrences according to enterprise procedures.


Collect guest items that have been left in vacated rooms and store them according to enterprise procedures.


Clean and store trolleys and equipment.


Clean trolleys and equipment after use according to safety and enterprise procedures.


Store all items according to enterprise procedures.


Check supplies and items and replenish or reorder them according to enterprise procedures.


Reduce negative environmental impacts.


Use energy, water and other resources efficiently when cleaning, preparing and maintaining guest rooms to reduce negative environmental impacts.


Safely dispose of all waste, especially hazardous substances, to minimise negative environmental impacts.

Qualifications and Skillsets

SITHACS005B appears in the following qualifications:

  • SIT20207 - Certificate II in Hospitality
  • SIT30707 - Certificate III in Hospitality
  • SIT31209 - Certificate III in Holiday Parks and Resorts
  • SIT40809 - Certificate IV in Holiday Parks and Resorts
  • SIT40307 - Certificate IV in Hospitality
  • SIT60307 - Advanced Diploma of Hospitality
  • SIT50307 - Diploma of Hospitality
  • SIT20509 - Certificate II in Holiday Parks and Resorts
  • SIT10207 - Certificate I in Hospitality
  • SIT50409 - Diploma of Holiday Parks and Resorts