Provide accommodation reception services

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver SITHACS303, 'Provide accommodation reception services'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Provide accommodation reception services' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

1. Prepare for guest arrival.

1.1 Prepare and check reception area and equipment.

1.2 Check and review daily arrival details prior to guest arrival.

1.3 Allocate rooms according to guest requirements and organisational policy.

1.4 Follow up uncertain arrivals or reservations.

1.5 Compile and distribute accurate arrivals information to relevant colleagues, including special situations or requests.

2. Welcome and register guests.

2.1 Welcome guests courteously, confirm reservation details and seek opportunities to upsell when appropriate.

2.2 Complete registration procedures according to organisational security requirements.

2.3 Follow accounting procedures.

2.4 Provide arrival information to guests.

2.5 Follow organisational procedures where rooms are not immediately available or overbooking has occurred in order to minimise guest inconvenience.

2.6 Monitor activity against expected arrivals and report deviations.

3. Organise guest departure.

3.1 Review and check accuracy of departure lists.

3.2 Seek information on departing guests from other departments in a timely manner to facilitate preparation of account.

3.3 Generate guest accounts and check for accuracy.

3.4 Explain account clearly and courteously and process payments.

3.5 Recover and process keys or electronic cards.

3.6 Action or refer guest requests for departure assistance.

3.7 Process express checkouts according to organisational procedures as required.

3.8 Follow procedures for group checkout.

4. Prepare front office records and reports.

4.1 Prepare and update front office records within designated timelines.

4.2 Follow organisational policy in regard to room changes, no shows, extensions and early departures.

4.3 Distribute reports and records to the appropriate departments within designated timelines.

4.4 Reduce waste by minimising use of printed materials.