Conduct Keno games

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver SITHGAM004, 'Conduct Keno games'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Conduct Keno games' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Advise customers on features of Keno.

1.1.Provide information to customers about Keno games.

1.2.Advise customers on Keno promotions as required.

1.3.Respond to customer queries, requests and complaints according to organisational standards.

2. Process bet types.

2.1.Identify and confirm verbal and standard entry bet types.

2.2.Process bet types according to designated procedures.

3. Pay out prizes.

3.1.Check tickets through card reader, scanner or by serial number.

3.2.Process cash and cheque payouts according to pre-set limits.

3.3.Perform cash and cheque transactions according to agency and system limits and according to organisational procedures.

3.4.Refer large payouts, bets, cash ins and cash outs to the appropriate person.

4. Cancel tickets.

4.1.Cancel tickets through card reader or scanner, by serial number, or when not available, through arranging a claim for cancellation through appropriate measures.

4.2.Re-issue tickets where required according to organisational procedures.

5. Operate general functions of software and machines.

5.1.Use general functions when necessary according to authorised limitations.

5.2.Seek authorisation from the appropriate person where required.

6. Clean and maintain terminals.

6.1.Clean card readers as required by organisational procedures.

6.2.Change new paper rolls and ribbons as required by organisational procedures.

6.3.Check paper feed and reset card readers as required by organisational procedures.

6.4.Identify maintenance problems promptly and take appropriate measures.

7. Monitor security of Keno operations.

7.1.Follow Keno rules according to legislative requirements and organisational procedures.

7.2.Use the terminal disable function when appropriate.

7.3.Handle and balance cash and float according to organisational procedures.

7.4.Where appropriate, call the Keno Hotline for assistance.

7.5.Observe players and onlookers and note and report unusual practices and behaviours accurately and promptly.