Operate a TAB outlet

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver SITHGAM203, 'Operate a TAB outlet'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Operate a TAB outlet' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)

Elements and Performance Criteria

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

1. Set up a TAB outlet.

1.1 Turn on machines and log on.

1.2 Extract and action messages from machines.

1.3 Carry out opening procedures according to TAB guidelines and organisational procedures.

1.4 Set up Austext or Teletext facilities, ensuring pages and sub pages are correctly displayed on television sets.

1.5 Check TAB environment for appropriate cleanliness, temperature and lighting.

2. Advise customers on TAB operations and regulations.

2.1 Advise customers on TAB procedures according to legislative requirements and organisational procedures.

2.2 Respond appropriately and courteously to customer queries, requests and complaints.

3. Operate the TAB betting machine.

3.1 Follow TAB operations and administration manuals for paying and selling, cancellations and late cancellations, exchange of tickets, copy of tickets and reporting of lost and damaged tickets.

3.2 Interpret error messages and take action to rectify errors according to legislative requirements and organisational procedures.

4. Perform TAB terminal accounting and security procedures.

4.1 Complete end of shift balance according to organisational procedures.

4.2 Balance dockets for cash payments.

4.3 Pay out correct winnings to customers.

4.4 Verify large payments according to organisational procedures.

4.5 Monitor security of cash and venue according to organisational procedures.

4.6 Observe customers and onlookers and note and report unusual practices promptly.

5. Monitor daily racing activities.

5.1 Obtain information on daily racing activities through appropriate sources, including television monitors, TAB terminal messages and information dispatched by TAB.

5.2 Update wall lists as new information is received.

6. Clean and maintain TAB equipment.

6.1 Clean machines according to TAB guidelines and work health and safety regulations.

6.2 Make simple machine repairs with minimum disruption to customers and according to TAB specifications.

6.3 Report unserviceable machines promptly to the TAB and take follow up action to ensure breakdown is rectified.