Provide arrival and departure assistance

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver SITTGDE002A, 'Provide arrival and departure assistance'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Provide arrival and departure assistance' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria




Conduct arrival transfers for visitor groups or individuals.


Check and note customer arrival information accurately, and implement promptly any action required to deal with alterations in schedule or delays.


Confirm transport for the correct time and place with transport supplier.


Employ identification techniques that allow customers to locate the guide at the transport terminal.


Use available terminal facilities correctly and fully to assist in meeting customers.


Use passenger lists to accurately and legibly record arrivals, no-shows and other comments.


Establish and monitor arrangements for the transport of baggage from the terminal prior to the arrival of the customer.


Use checking procedures to ensure the correct number of baggage pieces and passengers are transported.


Follow established procedures for lost baggage promptly and correctly.


Deliver arrival information to visitors.


Greet customers in a manner that encourages positive feelings of goodwill towards the guide, the company, the region and Australia in general.


Provide customers with correct and adequate information and advice to introduce them to the local area.


Check in groups and individuals at accommodation.


Brief customers on accommodation check-in procedures to minimise confusion and time delay on arrival at accommodation venue.


Offer customers friendly and efficient assistance with accommodation check-in or facilitate check-in on behalf of customers.


Liaise with accommodation staff during check-in to minimise any communication difficulties between customers and accommodation staff.


Conduct departure transfers for groups and individuals.


Verify departure details with carriers prior to commencement of transfer and take action according to a contingency plan if changes in schedule or other problems occur.


Organise customers for departure from accommodation in a manner that minimises disruption in the hotel lobby.


Use passenger lists to accurately check details of all departing passengers and ensure all are accounted for.


Check baggage prior to departure using procedures that ensure that no items are left behind.


Advise customers to check belongings for accommodation keys, items stored securely by the accommodation venue, tickets and passports.


Advise customers correctly regarding procedures for any taxes, duty free requirements, outgoing passenger cards and general procedures that apply to departure from transport terminal.


Obtain feedback on products and services courteously from customers and relay information accurately to the company.


Offer customers friendly and efficient assistance with transport check-in at the terminal or facilitate check-in on behalf of customers.

Qualifications and Skillsets

SITTGDE002A appears in the following qualifications:

  • SIS40310 - Certificate IV in Outdoor Recreation
  • SIS20210 - Certificate II in Outdoor Recreation
  • SIT30107 - Certificate III in Tourism
  • SIT30307 - Certificate III in Tourism (Tour Wholesaling)
  • SIT30507 - Certificate III in Tourism (Guiding)
  • SIT40207 - Certificate IV in Tourism
  • SIT50107 - Diploma of Tourism
  • SIT40107 - Certificate IV in Tourism (Guiding)