Coordinate and operate a tour

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver SITTGDE003A, 'Coordinate and operate a tour'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Coordinate and operate a tour' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

1

Plan the logistics of tour delivery.

1.1

Plan the delivery of the tour according to briefing information or documentation from the tourism operator.

1.2

Identify hazards for customers and delivery personnel for all touring components, conduct a risk assessment and incorporate controls into management of tour logistics.

1.3

Make tour preparations and consider specific issues to ensure customer needs are met.

1.4

Prioritise and action tasks required for tour preparation and conduct, in advance of tour commencement.

2

Brief and assist customers.

2.1

Welcome customers to the tour and provide an accurate briefing on tour practicalities and procedures.

2.2

Provide additional information and assistance to customers to enhance enjoyment of the tour.

3

Liaise with industry colleagues.

3.1

Liaise with industry colleagues to achieve smooth operation of the tour.

3.2

Action requests from industry colleagues promptly and willingly wherever possible.

3.3

Request assistance politely when required.

3.4

Make agreements about individual and joint responsibilities during the tour.

3.5

Make forward reconfirmations and bookings with suppliers in an accurate and timely manner.

3.6

Interpret documentation from other organisations correctly and apply appropriately.

4

Manage the itinerary.

4.1

Conduct the tour to schedule and include all features as set down in the itinerary.

4.2

Advise customers courteously and sensitively about unavoidable changes to itinerary.

4.3

Re-plan the itinerary promptly when necessary to ensure all purchased inclusions or their equivalents are delivered and disruption to customers is minimised.

4.4

Advise industry colleagues and suppliers affected by changes promptly and according to company procedures.

4.5

Maintain contact with those fixing the problem when itinerary delays occur and employ negotiation techniques to minimise time delay and negative impact on customers.

4.6

Keep customers accurately informed of reasons for delays and actions being taken to manage delays.

5

Deal with unexpected events.

5.1

Implement contingency plans without delay when unexpected events occur.

5.2

Assess the situation and select appropriate action promptly.

5.3

Follow company procedures strictly in the case of accidents or where safety of customers or colleagues may be threatened.

5.4

Identify and access sources of assistance promptly.

5.5

Amend tour to minimise impact on customer enjoyment.

6

Debrief tour.

6.1

Provide accurate and complete tour reports according to organisation guidelines.

6.2

Provide accurate customer and personal feedback and other information to the company to assist with future improvements.


Qualifications and Skillsets

SITTGDE003A appears in the following qualifications:

  • SIS40310 - Certificate IV in Outdoor Recreation
  • SIS30410 - Certificate III in Outdoor Recreation
  • SIT40207 - Certificate IV in Tourism
  • SIT50107 - Diploma of Tourism
  • SIT40107 - Certificate IV in Tourism (Guiding)