Manage extended touring programs

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver SITTGDE005A, 'Manage extended touring programs'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Manage extended touring programs' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

1

Manage touring arrangements.

1.1

Manage all tour logistics taking a holistic approach to the whole touring program at all times.

1.2

Conduct touring program according to the prearranged touring itinerary.

1.3

Make forward reconfirmations and bookings progressively throughout the program.

1.4

Reconfirm or arrange operational details progressively throughout the program.

1.5

Reorganise and adjust touring arrangements when required within the scope of individual responsibility.

1.6

Make major adjustments within budget according to controlling office guidelines.

1.7

Make adjustments to touring arrangements in the context of the whole program.

1.8

Maintain ongoing contact with controlling office and forward suppliers as required.

2

Liaise and negotiate with others.

2.1

Maximise operational efficiency and customer service levels by effective liaison and negotiation with all those contributing to the operation of the program.

2.2

Conduct negotiations in a businesslike and professional manner within the relevant cultural context.

2.3

Conduct negotiations in the context of the entire touring program.

2.4

Conduct negotiations to take account of the overall relationship between the organisation and the other stakeholders.

2.5

Select communication and negotiation style appropriate to the circumstance.

2.6

Use negotiation and communication techniques to maximise the chances of an acceptable outcome for all parties.

2.7

Note and confirm accurately in writing all agreements as required by specific circumstances.

2.8

Provide relevant information to the controlling office promptly and as required by organisation guidelines.

3

Develop and maintain group rapport.

3.1

Develop and maintain a team spirit for the duration of the program.

3.2

Gain the trust and confidence of the group through the demonstration of professional competence and integrity and ensure customer satisfaction with the touring program.

3.3

Use leadership and communication skills to foster group cohesion.

3.4

Encourage customer participation and group interaction.

3.5

Identify and assess potential conflict within the group promptly and should conflict arise, take appropriate action to assist resolution.

4

Solve problems that arise on tour.

4.1

Identify and consider problems promptly from both an operational and customer service perspective in the context of the entire touring program.

4.2

Initiate short-term action to resolve the immediate problem where appropriate.

4.3

Analyse problems for any long-term commercial impact and assess and action solutions.

4.4

Present a positive image of the organisation and its contracted suppliers at all times.

4.5

Take responsibility for resolving the problem within the scope of individual authority and to ensure customer satisfaction.

4.6

Consult the controlling office when required and appropriate to resolve problems outside scope of guidelines and responsibility.

4.7

Take appropriate follow-up action to monitor the effectiveness of chosen solutions.


Qualifications and Skillsets

SITTGDE005A appears in the following qualifications:

  • SIS40310 - Certificate IV in Outdoor Recreation
  • SIT40207 - Certificate IV in Tourism
  • SIT50107 - Diploma of Tourism
  • SIT40107 - Certificate IV in Tourism (Guiding)