Coordinate and operate tours

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver SITTGDE011, 'Coordinate and operate tours'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Coordinate and operate tours' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Plan tour delivery logistics.

1.1.Plan tour delivery according to briefing information or operational documentation provided by the tourism operator.

1.2.Make tour preparations and consider issues to ensure customer needs are met.

1.3.Prioritise and action tasks required in advance of tour commencement.

2. Brief and assist customers.

2.1.Welcome customers to tour and provide briefing on tour practicalities and procedures.

2.2.Provide additional information and assistance to enhance enjoyment of tour.

3. Liaise with industry colleagues.

3.1.Liaise with industry colleagues to achieve smooth tour operation.

3.2.Action requests from industry colleagues promptly and willingly wherever possible and request assistance when required.

3.3.Make agreements about individual and joint responsibilities during tour.

3.4.Make forward reconfirmations and bookings in a timely manner.

3.5.Interpret documentation from other organisations and apply appropriately.

4. Manage the itinerary.

4.1.Conduct tour to schedule and include all features in itinerary.

4.2.Advise customers courteously and sensitively about unavoidable changes.

4.3.Re-plan itinerary when necessary to ensure purchased inclusions or their equivalent are delivered and disruption to customers is minimised.

4.4.Advise industry colleagues and suppliers affected by changes according to organisational procedures.

4.5.Maintain contact with those fixing the problem when itinerary delays and changes occur, and use negotiation techniques to minimise time delay and negative impact on customers.

4.6.Keep customers informed of reasons for changes and actions taken.

5. Deal with unexpected events.

5.1.Assess unexpected events and select appropriate action.

5.2.Follow organisational procedures in the case of accidents or where safety of customers or colleagues may be threatened.

5.3.Identify and access sources of assistance promptly.

5.4.Amend tour to minimise impact on customer enjoyment.

6. Debrief tour.

6.1.Provide accurate and complete tour reports according to organisational guidelines.

6.2.Provide customer and personal feedback and other information to assist with future improvements.