Provide arrival and departure assistance

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver SITTGDE302, 'Provide arrival and departure assistance'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Provide arrival and departure assistance' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

1. Conduct arrival transfers for visitor groups or individuals.

1.1 Check customer arrival information, and take action to deal with alterations or delays.

1.2 Confirm transport details with transport supplier.

1.3 Use identification techniques so that customers can locate the guide at the transport terminal.

1.4 Make safe and appropriate use of terminal facilities.

1.5 Record arrivals, no shows and other comments on relevant documentation.

1.6 Establish and monitor baggage arrangements prior to customer arrival.

1.7 Ensure correct number of baggage pieces and passengers are transported using appropriate checking procedures.

1.8 Follow established procedures for lost baggage.

2. Deliver arrival information to visitors.

2.1 Greet customers in a manner that encourages a positive response towards the guide, the company, the region and Australia in general.

2.2 Provide customers with correct and adequate information and advice to introduce them to the local area.

3. Check in groups and individuals at accommodation.

3.1 Brief customers on accommodation check in procedures.

3.2 Offer friendly and efficient assistance with accommodation check in or facilitate check in on behalf of customers.

3.3 Liaise with accommodation staff during check in to minimise any communication difficulties.

4. Conduct departure transfers for groups and individuals.

4.1 Verify departure details in advance of transfer and take action to respond to variations.

4.2 Organise customer departure to minimise disruption and take account of safety issues.

4.3 Check details of departing passengers and ensure all are accounted for.

4.4 Check baggage prior to departure using procedures that ensure that no items are left behind.

4.5 Advise customers to check belongings prior to departure.

4.6 Advise customers on transport terminal departure procedures, including safety requirements.

4.7 Obtain feedback on products and services from customers and relay information to relevant people.

4.8 Offer friendly and efficient assistance with transport check in or facilitate check in on behalf of customers.