Book supplier products and services

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver SITTTSL008, 'Book supplier products and services'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Book supplier products and services' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Administer customer file and identify booking requirements.

1.1.Interpret existing or create new records of customer booking requirements.

1.2.Prepare and issue customer documents.

1.3.Update the financial status of customer records.

1.4.Identify all supplier services required by customer.

1.5.Identify details of specific products and services confirmed with customer.

1.6.Where no specific product or service has been confirmed, select appropriate suppliers to ensure customer needs and quoted prices are met.

1.7.Select suppliers according to negotiated arrangements to maximise the profitability of the sale.

2. Request products and services.

2.1.Request products and services from suppliers using appropriate method.

2.2.Provide full details of required booking to ensure customer receives correct product or service.

2.3.Request return confirmation of booking from supplier.

2.4.Make requests for multiple services in the most practical sequence.

2.5.Identify flow-on impacts and book alternative dates and products when desired products are unavailable.

3. Record requests and confirmations.

3.1.File records of all bookings, including requests and confirmations, according to system and procedural requirements.

3.2.Monitor files to ensure all confirmations are received and follow up outstanding confirmations.

3.3.Note and schedule future action to be taken for bookings.

4. Update and finalise bookings.

4.1.Make and record necessary amendments or adjustments to bookings.

4.2.Action supplier payments within designated deadline.

4.3.Advise suppliers of final customer details and booking requirements.

4.4.Minimise use of printed materials and maximise electronic transmission and record keeping to reduce waste.