Provide specialist advice on cruises

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver SITTTSL016, 'Provide specialist advice on cruises'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Provide specialist advice on cruises' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Source information on cruise operations and trends.

1.1.Source information on cruise ship design and features, and benefits of modern cruise ships.

1.2.Research current and emerging product development and market trends for domestic and international cruises.

1.3.Identify cruise industry governance issues that affect customer participation.

2. Develop knowledge of cruise destinations.

2.1.Identify and access information sources for current and accurate information on domestic and international cruise regions and destinations.

2.2.Source information on cruise lines and product diversity within regions, and identify appeal for a diversity of customer types.

2.3.Obtain information on key operational features of cruise destinations.

2.4.Source information on features and benefits of key ports of call of cruise destinations.

2.5.Obtain information on features of turnaround ports for cruise destinations.

3. Develop knowledge of cruise itineraries.

3.1.Obtain and interpret information on cruise itineraries to meet different customer needs.

3.2.Source information on features and benefits of shore excursion options for specific cruises.

3.3.Identify shore excursions operated by cruise line or local agent and evaluate merits of each in meeting the needs of diverse customer types.

3.4.Obtain and interpret information on pre- and post-cruise transportation, accommodation and touring options and packages.

3.5.Interpret jargon or specifications in product information and accurately apply them to sales and booking activities.

4. Research aspects of on-board ship life.

4.1.Identify features and benefits of on-board accommodation options, including location and categories.

4.2.Seek information on food and beverage venues and options, including pre-purchased packages.

4.3.Obtain information on facilities and services available on board.

4.4.Evaluate on-board activities and entertainment options for different types of cruise customers.

4.5.Anticipate customer questions and establish scope of information to service diverse customer types.

5. Provide information and advice on cruise options.

5.1.Accurately identify the specific information and advice needs of the customer.

5.2.Use information when selling to provide targeted advice on features and benefits of cruise products and destinations to promote a positive image of cruises and counter customer purchasing objections.

5.3.Provide appropriate scope and depth of information to meet customer needs.

5.4.Refer customers to current sources of health, safety, visa and regulatory information.

6. Update knowledge of cruise destinations and products.

6.1.Use formal and informal research to continually update cruise destination and product knowledge.

6.2.Seek feedback from colleagues and customers on experiences with cruise destinations and products.

6.3.Share new or updated product information with colleagues.