Conduct routine workplace oral communication in a language other than English

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver SITXLAN2__A, 'Conduct routine workplace oral communication in a language other than English'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Conduct routine workplace oral communication in a language other than English' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria




Communicate in a language other than English with customers and colleagues to provide customer service.


Identify the specific language needed in order to conduct routine communications.


Understand and use appropriate courtesy expressions with customers or colleagues.


Give basic and factual information, provide simple explanations of problems and their causes, and offer apologies when required.


Make introductions according to the business of the workplace.


Seek clarification from customers and colleagues when required, using simple terms.


Provide simple advice on workplace events and topical and familiar matters.


Communicate with customers and colleagues to conduct routine transactions.


Understand and use key words, phrases, gestures and sentences to communicate.


Support communication by reference to, and basic explanation of, specific workplace materialsand visual information.


Identify need for and seek assistance from others with appropriate language skills in order to better communicate.


Give simple directions and instructions.


Provide clear, succinct and easy to follow simple directions and instructions at an appropriate pace and in a correctly ordered sequence.


Support communication with the use of appropriately sequenced expressions and questions to emphasise or clarify directions and instructions.