Monitor work operations

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver SITXMGT001, 'Monitor work operations'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Monitor work operations' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Monitor and improve workplace operations.

1.1.Monitor efficiency and service levels through close contact with day-to-day operations.

1.2.Ensure workplace operations support overall organisational goals and quality assurance initiatives.

1.3.Identify quality problems and issues and make appropriate adjustments to procedures and systems, with relevant approvals.

1.4.Proactively consult with colleagues about ways to improve efficiency and service levels, including potential for new technologies and other innovations.

1.5.Provide feedback to colleagues and management to inform future planning.

1.6.Identify and take opportunities to evaluate current and emerging industry trends and practices for relevance to own work situation.

1.7.Assess and respond to opportunities to improve sustainability of day-to-day operations.

2. Plan and organise workflow.

2.1.Assess current workloads, and schedule work to maximise efficiency and customer service quality within budget constraints.

2.2.Delegate work according to principles of delegation.

2.3.Assess workflow and progress against agreed objectives and timelines.

2.4.Assist colleagues in prioritising workload through supportive feedback and coaching.

2.5.Provide timely input to appropriate management regarding staffing needs.

3. Monitor and support team members.

3.1.Monitor team and individual performance against agreed goals and objectives.

3.2.Proactively share information, knowledge and experiences with team members.

3.3.Challenge and test ideas within the team in a positive and collaborative way.

3.4.Provide feedback, coaching and support to team members.

3.5.Complete and submit organisation records as required.

4. Solve problems and make decisions.

4.1.Identify and analyse workplace problems from an operational and customer service perspective.

4.2.Initiate short-term actions to resolve immediate problems where appropriate.

4.3.Analyse problems for long-term impact, and assess and action potential solutions in consultation with relevant colleagues.

4.4.Where a team member raises a problem, encourage individual participation in solving it.

4.5.Take follow-up action to monitor effectiveness of solutions.