Manage volunteers

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver SRXHRM001B, 'Manage volunteers'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Manage volunteers' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria

Elements and Performance Criteria


Performance Criteria


Research and document needs for volunteer involvement


Identify requirements of the organisation's human resource plan and financial plan to ensure consistency


Assess and document benefits to the organisation and volunteers deriving from their involvement in the human resource plan


Undertake volunteer recruitment


Define the purpose and role of volunteers in an appropriate position description


Identify and incorporate volunteer rewards into the recruitment program


Communicate/delegate responsibility for volunteer coordination to relevant parties in the workplace environment


Identify target areas from which volunteers might be recruited


Provide opportunities for potential volunteers to experience work roles in sport and recreation industry sectors prior to commitment


Maximise volunteer retention


Ensure the human resource plan reflects the organisation's policy of developing a climate of recognition and support for volunteers


Identify and incorporate individual requirements of volunteers into work role design


Arrange suitable induction and training for volunteers on an ongoing basis to ensure work roles, volunteer activities, responsibilities and rights are clearly understood


Ensure a positive experience for volunteers


Hold Counselling and reviews of work roles regularly with volunteers and areas of concern identified for further action


Identify and incorporate social and other motivations of volunteers in work design programs

Qualifications and Skillsets

SRXHRM001B appears in the following qualifications:

  • CUL50104 - Diploma of Library-Information Services
  • CUL40204 - Certificate IV in Museum Practice
  • CUL60104 - Advanced Diploma of Library-Information Services
  • CUV60103 - Advanced Diploma of Arts Management
  • CUE50403 - Diploma of Venues and Events
  • RGR40508 - Certificate IV in Racing Services (Racing Administration)
  • RGR50208 - Diploma of Racing Services (Racing Administration)
  • CUF50107 - Diploma of Screen and Media

And the skillsets: