Coordinate provision of pastoral care services to international students

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver TAEEDU401A, 'Coordinate provision of pastoral care services to international students'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Coordinate provision of pastoral care services to international students' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Coordinate information on international students' pastoral care needs

1.1. Report relevant information regarding potential and actual pastoral care requirements of student groups and individuals

1.2. Establish and promote organisational risk management strategies in relation to provision of pastoral care services

1.3. Administer and report on results of organisational surveys and assessments of international student expectations and needs

1.4. Ensure information is in line with relevant legislation, regulations and codes

2. Provide effective advisory services to students

2.1. Monitor own communication skills to ensure effectiveness of pastoral care advice for students from diverse cultural backgrounds

2.2. Coordinate work roles and responsibilities, and identify and assess resources for advising students

2.3. Consult relevant personnel in pastoral care specialisations to identify roles and services

2.4. Formulate support programs and services to meet international student needs

2.5. Manage grievance processes using organisational policy and procedures

2.6. Manage student information and records, for compliance with privacy and confidentiality standards

2.7. Schedule consultation and debriefing for and with, work colleagues

3. Ensure compliance with legislation, regulations, codes and organisational policies

3.1. Select and record information about relevant legislation, regulations and codes in relation to provision of pastoral care services

3.2. Select and record information about organisational policy and practices relating to provision of pastoral care services

3.3. Communicate information in relation to compliance with relevant legislation, regulations, codes and organisational policies and procedures, to clients and stakeholders

3.4. Monitor and report on implementation of policy and processes in relation to provision of pastoral care for students, to ensure compliance

3.5. Monitor compliance with standards applicable to the provision of pastoral care services

3.6. Recommend adjustments to organisational policies and procedures to appropriate organisational personnel

4. Manage information and resources relating to provision of pastoral care

4.1. Review information about and access to, international student support and pastoral care services

4.2. Consult appropriate pastoral care services external to the organisation

4.3. Manage resources for information to international students and other stakeholders

4.4. Make adjustments to formats and access to information, according to compliance and organisational requirements

4.5. Implement and review improvements to communication systems

5. Coordinate quality assurance processes for provision of pastoral care

5.1. Review trends in the provision and uptake of pastoral care services

5.2. Establish quality indicators and strategies for developing appropriate organisational student support programs

5.3. Conduct comparative reviews of student support programs across a range of organisations

5.4. Implement and promote improvements in student support and pastoral care provision

5.5. Survey student satisfaction with pastoral care services and report to appropriate organisational personnel

Qualifications and Skillsets

TAEEDU401A appears in the following qualifications:

  • TAE50310 - Diploma of International Education Services