ELEMENT

PERFORMANCE CRITERIA

1

Provide leadershipto crew

a

Support is provided for members of crew in their day-to-day work

b

Feedback is provided to members of crew on the achievements and performance

c

Members of crew are treated fairly, equitably and honestly in matters related to their day-to-day work

d

Conflicts with and between officers and crew are resolved fairly, honestly and effectively

e

Appropriate action is taken to prevent harassment and deals with it promptly, effectively and fairly should there be any indication that it may have occurred

f

Suggestions for work improvements made by crew members are listened to and acted upon

g

Credit for achievements are shared with crew

h

A good example is provided of a responsible, fair, sympathetic, equitable and diligent member of the shipboard team

ELEMENT

PERFORMANCE CRITERIA

2

Allocate duties

a

Work requirements are identified and clarified

b

Competencies of crew members are assessed and confirmed

c

Duties are assigned to crew in accordance with their competency and capabilities

d

Crew members are advised of their rostered duties in accordance with company procedures

3

Maintain standards of work and behaviour on board vessel

a

Performance standards for crew members are identified and interpreted in accordance with company procedures

b

Required performance standards are communicated effectively to the crew

c

Staff are motivated to achieve to set standards of work performance using appropriate methods

d

Performance of the crew is monitored as required using appropriate methods in accordance with company procedures

e

Outcomes of performance assessment are discussed with individual crew members and agreement is reached on appropriate action to be taken where performance is found to be below the set standards

4

Resolveconflicts

a

Conflict situations are recognised and the issues involved are clarified with the personnel involved

b

Solutions to the conflicts are negotiated using appropriate mediation and conflict resolution techniques

c

Records of shipboard conflicts and the outcomes of mediation are maintained in accordance with company procedures and established mediation practices

5

Organise on-board training and assessment for crew

a

Competencies required for work are identified and interpreted

b

Competency deficiencies in crew members are identified and remedial action is initiated through counselling and training

c

Workplace training needs are identified using appropriate assessment methods

d

Training opportunities are organised for crew members in accordance with identified needs and company policy

e

Shipboard drills are organised as required by regulations and company procedures

ELEMENT

PERFORMANCE CRITERIA

5

Organise on-board training and assessment for crew

(continued)

f

Assessment of crew during and after training activities and shipboard drills is carried out to confirm that required competencies and related knowledge have been demonstrated

g

Paperwork related to the conduct and outcomes of training, drills and assessment on board vessel is completed and securely filed in accordance with company procedures

6

Evaluate on-board training and assessment

a

Crew members are debriefed after training, drill and assessment activities using appropriate methods

b

The efficacy of training, drill and assessment activities is evaluated based on feedback from participating crew and other relevant evidence

c

The outcomes of evaluations of training and assessment are discussed with trainers and assessors and appropriate action is taken to make any required improvements

d

Reports on training and assessment are evaluated, and any resultant action, are maintained and/or entered into the vessel's log as required