Provide responsible service of alcohol

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver THHBFB09B, 'Provide responsible service of alcohol'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Provide responsible service of alcohol' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria

Elements and Performance Criteria


Performance Criteria


Identify customers to whom service may be refused


Identify customers to whom service may be refused in accordance with State/Territory legislation, including minors and intoxicated persons.


Where appropriate, request and obtain acceptable proof of age prior to service.


Refuse service in a polite manner and state reasons for the refusal.


Prepare and serve alcoholic beverages responsibly


Serve alcohol in accordance with provisions of relevant State/Territory legislation, licensing requirements and responsible service of alcohol principles.


Prepare and serve standard drinks in accordance with industry requirements.


When requested, give accurate information to customers on alcoholic beverages in accordance with enterprise/house policy and government regulation, including: ; types ; strengths ; standard drinks


alcoholic percentages of a range of frequently served drinks.


Identify issues regarding service of alcohol to different types of customers and incorporate them into service.


Assist customers to drink within appropriate limits


Encourage customers courteously and diplomatically to drink within appropriate limits.


Recognise erratic drinking patterns as an early sign of possible intoxication and take appropriate action.


Monitor the emotional and physical state of patrons for signs of intoxication.


Where appropriate, offer food and non-alcoholic beverages.


Politely decline requests for drinks to be dispensed in a manner which is irresponsible, or which encourages the rapid or excessive consumption of alcohol, and advise customers on the reasons for the refusal where appropriate.


Refuse service to intoxicated customers in a suitable and consistent manner, minimising confrontation and arguments and pointing out signage where relevant.


Assist alcohol affected customers


Assess intoxication levels of customers using a number of methods including: ; observation of changes in behaviour ; observation of emotional and physical state of customers ; monitoring noise levels ; monitoring drink orders.


When assessing intoxication, take into account factors which affect individual responses to alcohol including:






general health


rate of consumption


food intake


other substances taken.


Politely make offers of assistance to intoxicated customers as appropriate including:


organising transport for customers wishing to leave


offering non-alcoholic drinks


assisting customers to leave


offering alternatives to alcohol such as food.


Where appropriate, give patrons a verbal warning or ask them to leave the premises in accordance with enterprise/house requirements, the specific situation and provisions of State/Territory legislation/regulations.


Use appropriate communication and conflict resolution skills in handling difficult situations.


Refer difficult situations beyond the scope of individual responsibility to the appropriate person.


Promptly identify situations, which pose a threat to safety or security of colleagues, customers or property, and seek assistance from appropriate colleagues according to enterprise policy.

Qualifications and Skillsets

THHBFB09B appears in the following qualifications:

  • RGR40508 - Certificate IV in Racing Services (Racing Administration)
  • RGR20308 - Certificate II in Racing Services (Racing Administration)
  • RGR50208 - Diploma of Racing Services (Racing Administration)
  • RGR30308 - Certificate III in Racing Services (Racing Administration)