Apply product knowledge to organise work operations

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver TLIA1707C, 'Apply product knowledge to organise work operations'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Apply product knowledge to organise work operations' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria

Elements and Performance Criteria


Performance Criteria


Identify and categorise products


Products are identified and categorised in terms of specified criteria in accordance with workplace procedures


Match products to locations based on specified criteria


Locations for products are determined based on specified criteria


Labels, inventory systems and other information sources are used to assist in the identification of products, handling and storage requirements


Assist individuals to solve stock identification and location problems


New stock items are identified and particular product information is brought to the attention of relevant personnel


Stock queries are predicted and team members assisted to locate and assimilate information relevant to these products


Personnel are assisted with routine and non-routine stock enquiries with actions taken to update information of products for relevant personnel


Personnel are encouraged to maintain and build product knowledge through accessing product information and the application of problem solving and information analysis skills


Identify appropriate transfer and handling requirements


Resources used to transfer different products through the storage zones are identified and evaluated


Work in receival and despatch areas is supported by identification and reporting of variances


Stock re-ordering is informed by knowledge of product source, frequency of pick destination (or seasonality) of products and potential for supply problems


Relevant documentation is completed in accordance with workplace procedures


Contribute to continuous improvement


Knowledge of customer requirements is used to determine work design


Potential problems are predicted and notified to appropriate personnel


Opportunities for improvements to own work organisation are identified

Qualifications and Skillsets

TLIA1707C appears in the following qualifications:

  • AUR31105 - Certificate III in Automotive Warehousing/Distribution Operations
  • AUR21205 - Certificate II in Automotive Warehousing/Distribution Operations
  • AUM30108 - Certificate III in Automotive Manufacturing - Manufacturing Specialist (Passenger Motor Vehicle)
  • AVI30408 - Certificate III in Aviation (Ground Operations and Service)