Manage the operation of a tow truck

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver TLIC3035, 'Manage the operation of a tow truck'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Manage the operation of a tow truck' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.


Carry out pre-operational tow truck checks


Pre-operational tow truck checks are carried out in accordance with government regulations, manufacturer requirements, and workplace policies and procedures


Hazards are identified, risks are assessed and control measures are implemented


Faults and defects identified during checks are repaired or reported in accordance with workplace procedures


Checks are made to ensure vehicle or load being towed or carried is secured in accordance with tow truck operational practice and regulatory requirements


Drive a tow truck carrying or towing a vehicle or other load


Tow truck is manoeuvred in accordance with established towing practices, regulations/permit requirements for vehicle class involved, and vehicle being towed or load being carried


Appropriate defensive driving techniques are applied for prevailing road, traffic and weather conditions


Tow truck is driven along appropriate routes in accordance with relevant codes, government regulations and workplace policies


Vehicle or load is transported and vehicle is manoeuvred in accordance with required precautions relating to unusual/special characteristics of load and/or relevant government special load regulations


Signs or indicators are fixed to vehicle as required


In a driving emergency, appropriate procedures are followed taking into account vehicle being towed or load being carried


Symptoms of fatigue are recognised and appropriate fatigue management strategies are applied during towing operations


Operate ancillary tow truck equipment


Visual check of internal and external condition of tow truck ancillary equipment is carried out in accordance with workplace procedures


Towing equipment is tested to ensure it functions correctly in accordance with manufacturer specifications


Towing equipment is operated in accordance with manufacturer specifications and regulatory requirements


Towing operation attachment points and weight of vehicle being towed or load being carried are checked to ensure they are consistent with established towing practice, regulatory requirements and permissible safe working loads for tow truck and its associated towing equipment


Complete documentation


Records of tow truck operations and related maintenance of tow truck and ancillary equipment are kept in accordance with workplace procedures


All forms and official record requirements for towing operations are completed in accordance with regulatory requirements and company procedures