Work in a socially diverse environment

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver TLIG2007A, 'Work in a socially diverse environment'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Work in a socially diverse environment' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

1Communicate with customers and colleagues from diverse backgrounds

1.1 Customers and colleagues from all cultural groups are valued and treated with respect and sensitivity

1.2 Verbal and non-verbal communication takes account of cultural differences

1.3 Where language barriers exist, efforts are made to communicate through use of gestures or simple words in the other person's language

1.4 Assistance from colleagues, reference books or outside organisations is obtained when required

2Deal with cross-cultural misunderstandings

2.1 Issues which may cause conflict or misunderstanding in the workplace are identified

2.2 Difficulties are addressed with the appropriate people and assistance is sought from team leaders

2.3 When difficulties or misunderstandings occur, possible cultural differences are considered

2.4 Efforts are made to resolve the misunderstanding, taking account of cultural considerations

2.5 Issues and problems are referred to the appropriate team leader/supervisor for follow-up


Qualifications and Skillsets

TLIG2007A appears in the following qualifications:

  • TLI31410 - Certificate III in Rail Driving
  • TLI21410 - Certificate II in Stevedoring
  • TLI31510 - Certificate III in Stevedoring
  • TLI11310 - Certificate I in Logistics
  • TLI41210 - Certificate IV in Transport and Logistics (Road Transport - Car Driving Instruction)
  • TLI20410 - Certificate II in Transport and Logistics (Rail Operations)
  • TLI21610 - Certificate II in Warehousing Operations
  • TLI31210 - Certificate III in Driving Operations
  • TLI32310 - Certificate III in Electric Passenger Train Guard
  • TLI21810 - Certificate II in Logistics
  • TLI21510 - Certificate II in Furniture Removal
  • TLI21710 - Certificate II in Road Transport Yard Operations (Freight Handler)
  • TLI31410 - Certificate III in Rail Driving
  • TLI21410 - Certificate II in Stevedoring
  • TLI31510 - Certificate III in Stevedoring
  • TLI11310 - Certificate I in Logistics
  • TLI41210 - Certificate IV in Transport and Logistics (Road Transport - Car Driving Instruction)
  • TLI20410 - Certificate II in Transport and Logistics (Rail Operations)
  • TLI21610 - Certificate II in Warehousing Operations
  • TLI31210 - Certificate III in Driving Operations
  • TLI32310 - Certificate III in Electric Passenger Train Guard
  • TLI21810 - Certificate II in Logistics
  • TLI21510 - Certificate II in Furniture Removal
  • TLI21710 - Certificate II in Road Transport Yard Operations (Freight Handler)
  • TLI21411 - Certificate II in Stevedoring
  • TLI32611 - Certificate III in Rail Signalling
  • TLI42211 - Certificate IV in Rail Network Control
  • TLI42513 - Certificate IV in Traffic Operations
  • TLI21413 - Certificate II in Stevedoring
  • TLI32913 - Certificate III in Tram or Light Rail Infrastructure
  • TLI22213 - Certificate II in Tram or Light Rail Infrastructure
  • TLI22313 - Certificate II in Rail Customer Service
  • TLI42713 - Certificate IV in Tram/Light Rail Control
  • TLI42613 - Certificate IV in Train Driving
  • TLI33413 - Certificate III in Waste Driving Operations
  • TLI22413 - Certificate II in Furniture Removal
  • TLI33513 - Certificate III in Stevedoring