Implement quality systems and procedures in a dangerous goods workplace

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver TLIJ4010, 'Implement quality systems and procedures in a dangerous goods workplace'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Implement quality systems and procedures in a dangerous goods workplace' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Deliver service to customers

1.1

Customer service is provided promptly to meet customer needs, in accordance with organisational procedures

1.2

Suggestions and complaints are treated positively and politely

1.3

Opportunities to enhance service quality are identified and used

2

Provide effective customer service on customer site

2.1

Site procedures are carried out in a timely and professional manner in accordance with organisational requirements

2.2

Alternative arrangements are negotiated with customers where previously arranged commitments cannot be met, in accordance with organisational requirements

2.3

Operations and services are provided to satisfy customer delivery, quantity and cost requirements

3

Maintain services and operations

3.1

Accurate information and advice is given in accordance with organisational procedures

3.2

Information that impacts on customers and efficiency of operations and services, is passed to appropriate people

3.3

Factors that may disrupt operations and services are noted and appropriate measures are taken to minimise their effect

3.4

Systems to monitor quantity, quality, cost and time specification for service product delivery are correctly implemented and maintained

3.5

Information relating to work activities is confirmed or clarified with appropriate people as required

4

Deal with difficult customer situations

4.1

Customer complaints are handled courteously in accordance with organisational procedures

4.2

Nature and details of customer complaint are established and agreed on

4.3

Action to resolve customer complaint is undertaken in accordance with organisational procedures

4.4

Unresolved customer complaints are referred to a higher authority

4.5

Documentation is completed in accordance with organisational procedures

5

Maintain personal presentation standards and present a professional image

5.1

Company uniform is maintained to present an appropriate image in accordance with organisational requirements

5.2

Specific presentation requirements are maintained in accordance with organisational requirements

5.3

Truck and equipment are kept clean, tidy and uncluttered in accordance with organisational requirements

6

Present a positive company image using effective communication techniques

6.1

Professional ethics are maintained to enhance customer commitment

6.2

Image and good standing are maintained by taking timely actions with customers in accordance with organisational requirements

6.3

Effective service environment is created through appropriate communication techniques

6.4

Communications equipment is used effectively and efficiently in accordance with organisational procedures