Complete courier delivery operations

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver TLIPC1004, 'Complete courier delivery operations'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Complete courier delivery operations' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.


Clarify and organise pick-up and delivery operations


Work requirements and specific customer needs are interpreted and clarified as required


Pick-up and delivery points are located


Size, weight and configuration of items to be delivered are identified and measured as required


Resources required to facilitate pick-up and delivery are identified and prepared for use


Plan pick-up and delivery route


Pick-up and delivery route is planned based on an analysis of distance, travel times, customer requirements, resource implications and known priorities


Items to be delivered are sorted accurately into route order


Items to be delivered are handled in a manner that minimises the risk of damage


Special items are identified accurately


Items to be delivered are organised into bundles and kept in sequence for delivery


Items to be delivered are handled securely


Pick-up items to be delivered


Items are picked up within specified times


Items are kept secure to minimise the risk of damage, theft, misdelivery and loss


Contact with customers is conducted courteously and in a manner that encourages customers to continue to use the pick-up and delivery services


Deliver items to correct addresses


Deliveries are completed within specified times


Items are kept secure to minimise the risk of damage, theft, misdelivery and loss


Items requiring special treatment are delivered as specified and relevant documentation is completed accurately


Contact with customers is conducted courteously and in a manner that encourages customers to continue to use the pick-up and delivery services


Complete transactions with customers


Amount owing is noted from the delivery advice or invoice and customer is advised


Transactions are completed as required, in accordance with workplace policies and procedures


Cash transaction amount tendered is checked, and correct change is calculated and given


Maintain records of courier delivery operations


Incidents involving customers that occur, or hazards identified during delivery, are reported accurately to the relevant person/section


Undelivered and undeliverable items are processed in accordance with workplace policies and procedures


Documentation and records are completed, checked for accuracy and given promptly to the appropriate person