Support computer hardware and software for engineering applications

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver UEENEED112A, 'Support computer hardware and software for engineering applications'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Support computer hardware and software for engineering applications' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

1

Prepare to upgrade and maintain computer hardware and software.

1.1

OHS procedures for a given work area are identified, obtained and understood.

1.2

Established OHS risk control measures and procedures are followed in preparation for the work.

1.3

Appropriate person(s) are consulted to determine the nature of computer or peripheral hardware/software upgrading or maintenance.

1.4

Appropriate personnel are consulted to ensure the work is co-ordinated effectively with others affected by the work.

1.5

Hardware subsystems needed to upgrade or maintain computers and peripherals are obtained in accordance with established procedures and checked against job requirements. (See Note 1)

1.6

Software versions are deployed in accordance with established procedures and checked against job requirements. (See Note 2)

2

Upgrade computer hardware and software.

2.1

OHS risk control measures and procedures for carrying out the work are followed.

2.2

Computers are checked as being isolated where necessary in strict accordance OHS requirements and procedures.

2.3

Computers and peripherals are dismantled as needed for upgrading in accordance with service manual instructions or industry practices, and parts stored to prevent loss or damage.

2.4

Upgrading components are fitted and computer/peripheral apparatus is reassembled in accordance with service manual instructions or industry practices.

2.5

Upgrading software components are installed and accordance with service manual instructions or industry practices.

2.6

Operating system, including device drivers and application software are tested in preparation for return to service/customer. (See Note 3)

2.7

Computer/peripheral apparatus is tested and prepared for return to customer.

3

Maintain operation of computer hardware and software.

3.1

OHS risk control measures and procedures for carrying out the work are followed.

3.2

The need to test or measure live is determined in strict accordance with OHS requirements and when necessary conducted within established safety procedures.

3.3

Computers are checked as being isolated where necessary in strict accordance OHS requirements and procedures.

3.4

Computers and peripherals are dismantled as needed to find and rectify faults in accordance with service manual instructions and industry practices, and parts stored to prevent loss or damage.

3.5

Faults are identified using logical techniques drawing on knowledge of computer/peripheral hardware components and measured values of operating parameters.

3.6

Faulty components are rechecked and their fault status confirmed.

3.7

Operating system malfunctions are identified using logical techniques drawing on knowledge of operating system configuration requirements.

3.8

Device driver malfunctions are identified using logical techniques drawing on knowledge of device driver software configuration requirements.

3.9

Application software malfunctions are identified using logical techniques drawing on knowledge of software configuration requirements.

3.10

Malfunctions are rectified using latest software versions, incremental updates and bug and security patches.

3.11

Computer hardware/peripheral device, operating system, including device drivers, and application software are tested in preparation for return to service/customer.

3.12

Redundant files are removed and disposed of or archived in accordance with established procedures.

3.13

Methods for dealing with unexpected situations are selected on the basis of safety and specified work outcomes.

3.14

Maintenance is carried out efficiently without waste of materials and energy or damage to apparatus, the surrounding environment or other services.

4

Complete and report upgrading and maintenance activities.

4.1

OHS work completion risk control measures and procedures are followed.

4.2

Work area is cleaned and made safe in accordance with established procedures.

4.3

Written justification is produced for hardware software upgrading and maintenance.

4.4

Upgrading and maintenance is documented and appropriate person(s) notified in accordance with established procedures.

Note:

1. Example of materials are motherboards, processors and memory modules.

2. Example include complete version update, incremental (download) updates and security and bug patches.

3. Examples include Internet access, word processing, spreadsheet, graphics, publishing and industrial applications.