Formats and tools
- Unit Description
- Reconstruct the unit from the xml and display it as an HTML page.
- Assessment Tool
- an assessor resource that builds a framework for writing an assessment tool
- Assessment Template
- generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
- Assessment Matrix
- a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
- Wiki Markup
- mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
- Evidence Guide
- create an evidence guide for workplace assessment and RPL applicants
- Competency Mapping Template
- Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
- Observation Checklist
- create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)
- Self Assessment Survey
- A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
- Moodle Outcomes
- Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
- Registered Training Organisations
- Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver UEGNSG122, 'Manage a customer service gas business unit'.
- Google Links
- links to google searches, with filtering in place to maximise the usefulness of the returned results
- Books
- Reference books for 'Manage a customer service gas business unit' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)
Elements and Performance Criteria
ELEMENTS | PERFORMANCE CRITERIA | ||
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. | ||
1 | Assess potential in the marketplace | 1.1 | Organisational, strategic and business plans, and other relevant documentation are analysed and market analysis and environmental scans performed in accordance with workplace procedures |
1.2 | Products and services to form part of the business are selected consistent with the needs of the marketplace and the objectives of the organisation | ||
1.3 | Work roles and tasks are allocated in accordance with job requirements and individual's competencies | ||
1.4 | Work is prioritised and sequenced for completion within acceptable timeframes in accordance with requirements and workplace procedures | ||
1.5 | Communication issues with authorised persons, authorities, clients and land owners are resolved and work coordinated in accordance with work schedule and workplace procedures | ||
1.6 | Hazards are identified, work health and safety (WHS)/occupational health and safety (OHS) and environmental risks are assessed and control measures prioritised, implemented and monitored in accordance with workplace procedures | ||
2 | Develop and implement a business, marketingand strategic plan for the business unit | 2.1 | Business unit objectives and KPIs are developed in consultation with relevant personnel and principle stakeholders |
2.2 | Marketing strategy is developed and budgets and business unit objectives/goals are promoted through effective communication to appropriate personnel | ||
2.3 | Decisions are made based on safety and effective outcomes in accordance with plan requirements and workplace procedures | ||
2.4 | Mathematical models are used to analyse the effectiveness of the finished product in accordance with requirements and workplace procedures | ||
2.5 | Data is analysed and compared with compliance specifications to ensure completion of the project within agreed timeframes in accordance with requirements | ||
2.6 | Data testing is undertaken in accordance with requirements and workplace procedures | ||
2.7 | Work teams are arranged to ensure planned objectives/goals are met in accordance with workplace procedures | ||
2.8 | Solutions to unplanned events and non-routine problems are identified and actioned in accordance with requirements | ||
2.9 | Quality of work is monitored against performance agreement and organisational and industry standards | ||
2.10 | Strategic plans are developed incorporating organisational initiatives in accordance with workplace procedures | ||
3 | Manage the business unit and review and assess performance of the business unit | 3.1 | Distribution systems and sales and product pricing schedules are developed and confirmed with appropriate personnel in accordance with workplace procedures |
3.2 | KPIs are reviewed with relevant personnel and barriers to performance are identified, analysed and recommendations for improvements made in accordance with workplace procedures | ||
3.3 | Product quality and sales trends are monitored and recommendations made for replacement of product or review of marketing strategies | ||
3.4 | Customer energy needs are projected and new products identified and forward estimates made in accordance with workplace procedures | ||
3.5 | Reports and completion documents are produced and submitted to relevant person/s for approval and where applicable, statutory or regulatory approval | ||
3.6 | Approved copies of reports and documents are issued and records updated in accordance with workplace procedures | ||