Formats and tools
- Unit Description
- Reconstruct the unit from the xml and display it as an HTML page.
- Moodle 1.9 template
- A moodle 1.9 course with content placeholders for the unit's elements and performance criteria.
- Moodle Outcomes
- Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
- Assessment Template
- generate a spreadsheet for marking this unit in a classroom environment
- Assessment Matrix
- a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in columns headings to check that all performance criteria have been covered.
- Assessment Tool
- an assessor resource that builds a framework for writing an assessment tool
- Evidence Guide
- create an evidence guide for workplace assessment and RPL applicants
- Observation Checklist
- create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)
- XML
- this is the source material provided by training.gov.au, transformed into the useful formats found on this site :-)
- WikiSpaces
- mark up the unit in a wiki format, ready to copy and paste into a wikispaces wiki page.
- Self Assessment Survey
- A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
- Registered Training Organisations
- Trying to find someone to train or assess you for 'Manage a customer service gas business unit'? This link lists all the RTOs that are currently registered to deliver UEGNSG122A, 'Manage a customer service gas business unit'.
- Google Links
- links to google searches, with filtering in place to maximise the usefulness of the returned results
- Books
- Reference books for 'Manage a customer service gas business unit' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)
- Resource Links
- I tried writing some AI to extract important words and phrases from the unit and link them to wikipedia articles and other relevant online resources. Sometimes this routine was more A than I, but on the whole I'm happy with the results.
- Questions and Answers
- Look for relevant questions and answers about the subject on Yahoo. Again, this was an automated process, and some of the results are a bit odd. I'm still undecided about how useful this function is, so I'll be tinkering with it for a while yet.
- create a wordle tag cloud from the unit's elements, performance criteria and range statement, then capture the screen - ready to include as an image in your online course or handouts.
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA | ||
1 | Assess potential in the market place | 1.1 | Organisational, strategic and business plans and other relevant documentation is analysed and market analysis and environmental scans are performed according to established procedures |
1.2 | Products and services to form part of the business are selected consistent with the needs of the marketplace and the objectives of the organisation | ||
1.3 | Work roles and tasks are allocated according to requirements and individual's competencies | ||
1.4 | Work is prioritised and sequenced for the most effective outcome and completed within an acceptable timeframe to a quality standard and in accordance with established procedures | ||
1.5 | Liaison and communication issues with authorised persons, authorities, clients and land owners are resolved and activities coordinated to carry out work | ||
1.6 | Risk control measures are identified, prioritised and evaluated against the work schedule | ||
2 | Develop business plans for the business unit | 2.1 | Business unit objectives and key performance indicators are developed in consultation with relevant personnel and principle stakeholders |
2.2 | A marketing strategy is developed and budgets and business unit objectives are promoted through effective communication to appropriate personnel | ||
2.3 | Decisions are made on the basis of safety and effective outcomes according to requirements and established procedures | ||
2.4 | Mathematical models are used to analyse the effectiveness of the finished product as per requirements and established procedures | ||
2.5 | Essential Knowledge and Associated Skills are applied to analyse specific data and compare it with compliance specifications to ensure completion of the project within an agreed timeframe according to requirements | ||
2.6 | Testing is undertaken according to requirements and established procedures | ||
2.7 | Work teams are arranged to ensure planned goals are met according to established procedures | ||
2.8 | Solutions to non-routine problems are identified and actioned, using acquired Essential Knowledge and Associated Skills, according to requirements | ||
2.9 | Quality of work is monitored against personal performance agreement and established organisational and professional standards | ||
2.10 | Strategic plans are developed incorporating organisation initiatives as per established procedures | ||
3 | Manage the business unit and review and assess performance of the business unit | 3.1 | Distribution systems are developed and sales and product pricing schedules are developed and confirmed with appropriate personnel |
3.2 | Key performance indicators are reviewed with appropriate personnel and barriers to performance are identified, analysed and recommendations for improvements made | ||
3.3 | Product quality and sales trends are monitored and recommendations made for replacement of product or review of marketing strategies | ||
3.4 | Customer energy needs are projected and new products identified and forward estimates made according to established procedures | ||
3.5 | Reports and completion documents are submitted to relevant persons for approval and where applicable, statutory or regulatory approval | ||
3.6 | Approved copies of documents are issued and records are updated in accordance with established procedures | ||