Investigate billing exceptions-conditions

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver UEGNSG703B, 'Investigate billing exceptions-conditions'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Investigate billing exceptions-conditions' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

1

Plan for the investigation of billing exceptions/conditions

1.1

Account exceptions and conditions are correctly identified and comprehensively researched in a timely manner against work schedule(s) and established procedures and confirmed if necessary by site inspection

1.2

Relevant requirements and established procedures for the work are communicated to all persons

1.3

OHS, environmental and sustainable energy policies and procedures related to investigating billing exceptions/conditions are obtained and confirmed for the purposes of the work performed and communicated

1.4

Work is prioritised and sequenced following consultation with others for completion within acceptable timeframes and in accordance with established procedures

1.5

Risk control measures for identified hazards are prioritised, implemented and monitored against the work schedule

1.6

Relevant work permits are obtained to access, isolate/de-energise systems and perform work according to requirements and established procedures

1.7

Resources including appropriately licensed persons, equipment, tools and personal protective equipment required for investigating billing exceptions/conditions are identified, scheduled and obtained and confirmed in working order

1.8

Liaison and communication with authorised persons, authorities, clients and land-owners is completed so that work can be carried out where necessary

1.9

Persons participating in the work, including plant operators and contractors are fully briefed and respective responsibilities confirmed where applicable in accordance with established procedures

2

Carry out investigation of billing exceptions/conditions

2.1

Analysis of information to identify key issues is undertaken as required and information is evaluated for relevance and validity to the requirements

2.2

Dealings with customers are consistent with standard operating procedures and the special needs of customers are identified and considered in targeting client service

2.3

Application of Essential Knowledge and Associated Skills for carrying out investigation of billing exceptions/conditions to ensure completion in an agreed timeframe and to quality standards with a minimum of waste according to requirements

2.4

Investigating billing exceptions/conditions is carried out in accordance with the work schedule and established procedures

2.5

Hazard warnings and safety signs are recognised and hazards and assessed OHS risks are reported to the immediate authorised persons for directions according to established procedures

2.6

Unplanned events in the carrying out of the investigation of billing exceptions/conditions are undertaken within the scope of established procedures

2.7

Known solutions to a variety of problems are applied using acquired Essential Knowledge and Associated Skills

2.8

Ongoing checks of quality of the work are undertaken in accordance with given instructions and established procedures

3

Complete the investigation of billing exceptions/conditions

3.1

Solutions are developed based on consideration of relevant information and options and proposed solutions are communicated and implemented as required against works schedule and anomalies reported in accordance with established procedures

3.2

Accidents and injuries are reported in accordance with requirements and established procedures where applicable

3.3

Solution is implemented in accordance with standard operating procedures ensuring that action is correctly documented, the transaction is accurately processed and the customer is advised

3.4

Work completion records, reports and documentation are finalised and processed and appropriate persons notified