Formats and tools
- Unit Description
- Reconstruct the unit from the xml and display it as an HTML page.
- Assessment Tool
- an assessor resource that builds a framework for writing an assessment tool
- Assessment Template
- generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
- Assessment Matrix
- a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
- Wiki Markup
- mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
- Evidence Guide
- create an evidence guide for workplace assessment and RPL applicants
- Competency Mapping Template
- Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
- Observation Checklist
- create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)
- Self Assessment Survey
- A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
- Moodle Outcomes
- Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
- Registered Training Organisations
- Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver UEGNSG713, 'Investigate billing exceptions-conditions'.
- Google Links
- links to google searches, with filtering in place to maximise the usefulness of the returned results
- Books
- Reference books for 'Investigate billing exceptions-conditions' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)
Elements and Performance Criteria
ELEMENTS | PERFORMANCE CRITERIA | ||
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. | ||
1 | Plan to investigate billing exceptions/conditions | 1.1 | Account exceptions/conditions are identified, researched and confirmed by site inspection, as required, in accordance with workplace procedures |
1.2 | Job requirements and workplace procedures for the investigation are obtained and communicated to relevant persons | ||
1.3 | WHS/OHS, environmental and sustainable energy policies and procedures related to the investigation are obtained, applied and communicated to relevant person/s | ||
1.4 | Work is prioritised and sequenced for completion within acceptable timeframes following consultation with relevant person/s in accordance with workplace procedures | ||
1.5 | Hazards are identified, work health and safety (WHS)/occupational health and safety (OHS) risks are assessed and control measures prioritised, implemented and monitored in accordance with workplace procedures | ||
1.6 | Relevant work permits/authorisations are obtained to access and perform the work in accordance with workplace procedures, regulatory and job requirements | ||
1.7 | Licensed person/s, equipment, tools and personal protective equipment (PPE) required for the investigation are identified, scheduled, obtained and checked for correct operation and safety in accordance with workplace procedures | ||
1.8 | Communication with authorised person/s, authorities, clients and land owners is undertaken and work coordinated in accordance with work schedule and workplace procedures | ||
1.9 | Work site preparation, safety plan and work schedule are confirmed with relevant stakeholders in accordance with workplace procedures | ||
1.10 | Person/s participating in the work are briefed and responsibilities confirmed in accordance with job requirements and workplace procedures | ||
2 | Carry out investigation of billing exceptions/conditions | 2.1 | WHS/OHS risk control measures, schedule of work and workplace procedures for the work are followed |
2.2 | Relevant materials, tools, equipment and devices are selected and used correctly and safely in accordance with manufacturer instructions and workplace procedures | ||
2.3 | Investigation is conducted and information gathered is analysed and evaluated for relevance and validity to the billing exception/condition | ||
2.4 | Dealings with customers are conducted in accordance with workplace procedures and special needs of customers are identified and considered in targeting client service | ||
2.5 | Work is carried out to ensure completion in agreed timeframe, to industry standards, without waste of materials or damage to apparatus, equipment, and the surrounding environment or services using sustainable energy principles | ||
2.6 | Billing investigation work is conducted in accordance with the work schedule and workplace procedures | ||
2.7 | Hazard warnings and safety signs are recognised and hazards and WHS/OHS risks assessed and reported to authorised person/s for directions in accordance with workplace procedures | ||
2.8 | Unplanned events encountered when carrying out the investigation are identified and actioned in accordance with workplace procedures | ||
2.9 | Fault finding and troubleshooting techniques are applied to problems in accordance with job requirements and workplace procedures | ||
2.10 | Quality and safety checks of the investigation work are undertaken in accordance with job requirements and workplace procedures | ||
3 | Complete the investigation of billing exceptions/conditions | 3.1 | WHS/OHS risk control measures for work completion are followed |
3.2 | Solutions to the billing exception/condition are developed based on information gathered through the investigation, and options and proposed solutions are communicated to customers/relevant stakeholders and implemented in accordance with workplace procedures | ||
3.3 | Accidents and injuries are actioned and reported to relevant person/s in accordance with requirements and workplace procedures | ||
3.4 | Solutions are implemented, actions documented, the transaction processed and customer advised in accordance with workplace procedures | ||
3.5 | Work completion records, reports and documentation are completed, processed and relevant person/s notified in accordance with workplace procedures | ||