Coordinate effective workplace communication

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver UEPOPS450A, 'Coordinate effective workplace communication'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Coordinate effective workplace communication' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

1

Plan and prepare for communication

1.1

Communication requirements are identified from analysis of probable work requirements and customer service activities

1.2

Communication network is planned and established to ensure reliable, expeditious and cost effective communications in accordance with enterprise/site requirements

1.3

Communications network is monitored and modified as required in accordance with enterprise/site requirements

1.4

Where appropriate, the teams and individuals roles and responsibilities within the team are identified and, where required, assist in the provision of the on-the-job training

2

Coordinate team communications

2.1

Forums, including briefings, meetings and committees, are scheduled as required in accordance with enterprise/site requirements

2.2

Communications network information is provided to team members to ensure maximum efficiency in accordance with site requirements

2.3

Communications skill deficiencies are identified and team members made aware of action required and informed of remedial options available in accordance with enterprise policy

2.4

Team members are encouraged to participate in the creation of an environment in which all views are aired and considered in accordance with enterprise policy

3

Coordinate workplace meetings

3.1

Meetings are planned and organised including distribution and clarification of agenda, notification of date, venue and required attendees and administration requirements, in accordance with site requirements

3.2

Format and rules of meetings are identified, agreed, established and applied in accordance with site requirements

3.3

Views of all parties are identified and presented, including agreement and dissent, to obtain a balanced position in accordance with enterprise policy

3.4

Outcomes and agreed action plans are recorded and details of next meeting confirmed before closing in accordance with site requirements

4

Represent team views

4.1

Team viewpoint is determined, including possible options and acceptable alternatives or compromises prior to presentation

4.2

Team viewpoints are presented in clear, concise and logical manner accepting the need for rational and productive debate

4.3

Decisions and outcomes are conveyed to team members to accurately portray their position