Manage critical incidents

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver UEPOPS523A, 'Manage critical incidents'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Manage critical incidents' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria




Identify critical incident and consequences


Critical incidents and probable implications are identified and analysed in accordance with enterprise procedures


Secondary threats to situation are identified and monitored


Data is evaluated to determine probable causes, consequences and potential responses


Where appropriate, the teams and individuals roles and responsibilities within the team are identified and, where required, assist in the provision of the on-the-job training.


Establish contingency plan


Contingency plans are identified using relevant enterprise documentation, data and procedures


Requirements for additional resources are identified


Alternate contingencies to cater for crisis variations are developed in consultation with team members


Establish communications


Communication links with appropriate external authorities for coordination of their resources are established


Communication with appropriate key stakeholders is established to disseminate information


Team roles, both internal and external, are designated and conveyed to appropriate personnel in accordance with enterprise procedures


Manage critical incident


Response is managed in accordance with enterprise/site requirements and allowances for personnel/equipment limitations are made


Events and responses are prioritised taking into account needs of stakeholders


Implications of personnel and key stakeholder actions are monitored and analysed


Impact of secondary threats are identified and assessed


Contingency plans are actioned in accordance with enterprise/site policy and procedure


Additional resources are coordinated and directed in accordance with enterprise procedures


Restoration strategies are monitored, evaluated and adjusted as necessary


Document and review incident and response


Equipment failure/problems are recorded and processed in accordance with enterprise procedures


Feedback from stakeholders is recorded where necessary and analysed in accordance with enterprise procedures


Required reports, findings and alternative preventative measures are generated and distributed to appropriate personnel in accordance with enterprise procedures


Improvements to the critical incident management process are recommended and approved in accordance with enterprise procedures


Alternative contingencies are analysed, evaluated and recommendations are communicated to appropriate personnel