Manage hairdressing services and sales delivery

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver WRHSM501A, 'Manage hairdressing services and sales delivery'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Manage hairdressing services and sales delivery' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria




Maintain and improve hairdressing services and sales delivery.


Policies and procedures for services and sales delivery are implemented, communicated and reviewed on a regular basis.


Customer feedback is sought and used to improve the provision of services and sales delivery.


Resource allocation for quality client service provision is adequate and maintained in line with salon policy.


Decisions to overcome problems and adjust service provision are made in consultation with the workplace team.


Maintain and improve salon turnover and profit margin.


Product and service pricing is set, based on analysis of the client age demographic, hourly expenses, seat time and target profit margin.


Team and individual staff member's hairdressing services and retail sales target turnovers are set, monitored and reviewed regularly.


Feedback is provided to individual staff members on progress towards targets and general sales and service performance.


Staff members are encouraged to take responsibility for meeting client requirements and increasing their average client bill.


Staff incentive and reward schemes to increase client re-booking are researched and implemented as appropriate to the salon.


Manage contingencies.


Technical and service-related complaints that have been referred by staff are addressed and resolved according to salon policy.


Feedback on client satisfaction is sought and used to improve future operations and services.


Corrective actions are monitored and evaluated for effectiveness and used for future operational planning.


Negotiate the supply of product.


Cost, supply and payment arrangements with product suppliers are negotiated and implemented according to salon policy and communicated with relevant staff.


Records of suppliers and stock are monitored for accuracy and legibility, and action is taken where necessary.


Factors affecting the supply of stock are identified and immediate corrective action is taken where actual problems with supply are indicated.


New suppliers and products are identified and developed to maintain and improve the salon sales and services range.


Coordinate staff training and support.


Staff technical and product training is negotiated with suppliers and educators to support the introduction of new products and services.


Opportunities to increase the sales, safety and technical or customer service capabilities of members of the staff team are noted and relevant training is arranged.


Apprentices are allocated a workplace mentor/supervisor to ensure on-the-job and off-the-job training occurs according to a predetermined training plan.


Provide a harmonious and productive working environment.


Sufficient supply of stock is maintained to support services and sales delivery and meet customer requirements.


Access to and use of professional products are regulated to minimise waste.


Staff salaries and working conditions are maintained in line with current awards, legislation and salon policies.


Team members are encouraged to assist one another to achieve optimum service levels according to workplace procedures.


Tools and equipment are cleaned, stored and maintained according to relevant legislative requirements, and recommended schedules and procedures.


Faulty equipment is replaced or repaired as soon as practicable and with minimum disruption to the work of the team.


Complete and accurate records are maintained and made available to authorised personnel.

Qualifications and Skillsets

WRHSM501A appears in the following qualifications:

  • WRH50109 - Diploma of Hairdressing Salon Management