Assist colleagues providing multiple salon services as a team member

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver WRHWP201A, 'Assist colleagues providing multiple salon services as a team member'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Assist colleagues providing multiple salon services as a team member' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria




Communicate with hairdressing work team colleagues.


Communication with colleagues is conducted in a polite, professional and friendly manner.


Language and tone appropriate to a given situation are used in spoken communication.


Appropriate non-verbal communication is demonstrated in all workplace situations.


Verbal and non-verbal communication of colleagues are observed and taken into consideration.


Questioning and active listening are used to ensure effective two-way communication.


Workplace communication standards and procedures are followed at all times.


Provide service to colleagues.


Other operator's needs and expectations are anticipated and service/support is offered wherever possible to ensure designated work tasks are completed.


All reasonable requests from colleagues for assistance are met within acceptable workplace timeframes.


All opportunities are taken to enhance the level of assistance offered to colleagues.


Work in a team.


Trust, support and respect are demonstrated towards team members in day-to-day work activities.


Cultural and social differences within the team are recognised and accommodated.


Work-team goals are identified jointly with colleagues.


Individual tasks are identified, prioritised and completed within workplace designated timeframes.


Assistance is sought from other team members, supervisors and/or managers when required.


Feedback and information from colleagues are acknowledged and responded to.


Feedback regarding deficiencies in personal performance is accepted and remedial action is taken to improve own performance.

Qualifications and Skillsets

WRHWP201A appears in the following qualifications:

  • WRH20109 - Certificate II in Hairdressing