Assessor Resource

Review and maintain a website

Assessment tool

Version 1.0
Issue Date: March 2023

This unit applies to individuals who have knowledge of the relationship between web-sites and the core functions of an organisation. They also have working knowledge and skills of performing basic updates to web site content. They may provide administrative support within an organisation or be other individuals who have been delegated this responsibility.

This unit describes the performance outcomes, skills and knowledge required to undertake data analysis, review website content and update and maintain a website.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Employability Skills

This unit contains employability skills.

Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

website and its content continues to meet the requirements of the business after maintenance changes

identification and resolution of faults, errors and/or complaints with website.

Context of and specific resources for assessment

Assessment must ensure:

access to an actual workplace or simulated environment

access to office equipment and networked computers

documentation relating to analysis and strategies/policies for implementation.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate

review of authenticated documents from the workplace or training environment

demonstration of techniques in a workplace or simulated environment.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

marketing units

other information and communications technology units.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

literacy skills to interpret policies and procedures, provide recommendations to others and to draft text in a logical sequence and structure appropriate for an online format

numeracy skills for basic statistical analysis of website usage data

communication skills for consultation with users and customers.

Required knowledge

identification and overview knowledge of key provisions of relevant legislation from all levels of government that may affect aspects of business operations, such as:

anti-discrimination legislation

ethical principles

codes of practice

privacy laws

Occupational Health and Safety

basic principles of website design and maintenance

online security issues.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Feedback and data analysis may include:

feedback in relation to content, ease of navigations and appropriateness/usefulness of content

statistical data in relation to usage, including;


page views


Offline information may include:

information available in other forms, such as;



knowledge management systems

news letters

records systems

Security procedures may include:

access protocols

password protected areas

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Monitor and analyse customer and user feedback in accordance with organisational timelines 
Analyse automatically collected website data and identify trends 
Make recommendations on changes to the website and its content in response to feedback and data analysis and approve changes scheduled for implementation 
Review cost implications of the recommended changes to determine their viability 
Replace superseded and inaccurate information with current information and add additional material in accordance with organisational requirements 
Follow protocols for ensuring the accuracy and authenticity of information 
Remove services no longer available or required and add new ones in accordance with organisational requirements 
Check off-line information against that posted on the website and rectify discrepancies in accordance with organisational timelines 
Follow security procedures for updating the website 
Analyse user feedback to confirm that faults have resulted from the site and are not user problems 
Rectify faults and make improvements to the site in response to user feedback approved by the organisation 
Add new web pages and/or active links and remove redundant pages and links in accordance with organisational requirements 
Make site changes in response to changes in marketing strategy in accordance with organisational requirements and consideration of cost benefits 


Assessment Cover Sheet

BSBEBU401A - Review and maintain a website
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student









Assessor name:



Assessment Record Sheet

BSBEBU401A - Review and maintain a website

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:









Overall assessment result: Competent Not yet competent

Assessor name:



Student signature: