• BSBMGT608C - Manage innovation and continuous improvement

Assessor Resource

Manage innovation and continuous improvement

Assessment tool

Version 1.0
Issue Date: June 2020

This unit applies to people with managerial responsibilities, including for building a better and more effective work environment. Continuous improvement and innovation have links with the model of the learning organisation and people working at this level play an important role in building the culture, values and attitudes of the organisation.

Links may be made between continuous improvement and formal quality systems, such as International Organization for Standardization (ISO) or quality software. However it is not assumed that formal quality systems or software are in the workplace.

Innovation is seen as an important attitude and set of practices, which should be fostered by people working at this level in teams and across the organisation.

This unit describes the performance outcomes, skills and knowledge required to sustain and develop an environment in which continuous improvement, innovation and learning are promoted and rewarded.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Employability Skills

This unit contains employability skills.

Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

demonstration of consultation processes to introduce or evaluate an existing continuous improvement process or system, including suggested actions or an action plan

generation of an idea or concept that exhibits creative thinking and offers the possibility of benefiting the organisation

demonstration of how the concept or idea was introduced, tested and evaluated,which does not have to have been shown to work or to be adopted by the business

application of knowledge of quality management and continuous improvement theories.

Context of and specific resources for assessment

Assessment must ensure access to appropriate documentation and resources normally used in the workplace.

Method of assessment

The following assessment methods are appropriate for this unit:

analysis of responses to case studies and scenarios

assessment of reports

direct questioning combined with review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate

observation of presentations

oral or written questioning to assess knowledge of creativity and innovation theories and concepts

evaluation of strategies established to monitor and evaluate performance of key systems and processes

review of briefing of groups on performance improvement strategies and innovation

review of documentation communicating costs and benefits of innovations and improvements to relevant groups and individuals.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

analytical skills to identify improvement opportunities in relation to:

concepts and ideas developed

services or products delivered

flexibility and creativity skills to think laterally

learning skills to develop options for continuous improvement

teamwork and leadership skills to foster a commitment to quality and an openness to innovation

Required knowledge

cost-benefit analysis methods

creativity and innovation theories and concepts

organisational learning principles

quality management and continuous improvement theories

risk management

sustainability practices

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Sustainability may include:

addressing environmental and resource sustainability initiatives, such as environmental management systems, action plans, green office programs, surveys and audits

applying the waste management hierarchy in the workplace

complying with regulations and corporate social responsibility considerations for sustainability to enhance the organisation's standing in business and community environments

determining organisation's most appropriate waste treatment, including waste to landfill, recycling, re-use, recoverable resources and wastewater treatment

implementing ecological footprint

implementing environmental management systems, e.g. ISO 14001:1996 Environmental management systems life cycle analyses

implementing government initiatives, e.g. Australian government's Greenhouse Challenge Plus

improving resource and energy efficiency

initiating and maintaining appropriate organisational procedures for operational energy consumption

introducing a green office program - a cultural change program

introducing green purchasing

introducing national and international reporting initiatives, e.g. Global Reporting Initiative

introducing product stewardship

reducing emissions of greenhouse gases

reducing use of non-renewable resources

referencing standards, guidelines and approaches, such as sustainability covenants and compacts or triple bottom line reporting

supporting sustainable supply chain.

Supply chains include:

network of facilities that procures raw materials, transforms them into intermediate products or services and then finished goods or service, and delivers them through a distribution system

procurement, production and distribution, viewed as interlinked not as discrete elements.

Performance reports may include:

budget or cost variance

customer service





other operating parameters.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Establish strategies to monitor and evaluate performance and sustainability of key systems and processes 
Undertake detailed analyses of supply chains, and operational, product and service delivery systems 
Identify performance measures, and assessment tools and techniques, and evaluate their effectiveness 
Analyse performance reports and variance from plans for key result areas of the organisation 
Identify and analyse changing trends and opportunities relevant to the organisation 
Seek advice from specialists, where appropriate, to identify technology and electronic commerce opportunities 
Brief groups on performance improvement strategies and innovation as an essential element of competition 
Foster creative climate and organisational learning by promoting interaction within and between work groups 
Encourage, test and recognise new ideas and entrepreneurial behaviour where successful 
Accept failure of an idea during trialling, and recognise, celebrate and embed success into systems 
Undertake risk management and cost-benefit analysis for each option or idea approved for trial 
Approve innovations through agreed organisational processes 
Promote continuous improvement and sustainability as essential to doing business 
Address impact of change and consequences for people, and implement transition plans 
Ensure objectives, timeframes, measures and communication plans are in place to manage implementation 
Implement contingency plans in the event of non-performance 
Follow up failure by prompt investigation and analysis of causes and manage emerging challenges and opportunities effectively 
Ensure that learnings from activities are captured and managed to inform future work 
Regularly evaluate continuous improvement systems and processes 
Communicate costs and benefits of innovations and improvements to relevant groups and individuals 


Assessment Cover Sheet

BSBMGT608C - Manage innovation and continuous improvement
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Assessment Record Sheet

BSBMGT608C - Manage innovation and continuous improvement

Student name:

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Assessment task 1: [title] Result: Competent Not yet competent

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Feedback to student:









Overall assessment result: Competent Not yet competent

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