• PMAOPS505A - Control the process during abnormal situations

Assessor Resource

Control the process during abnormal situations

Assessment tool

Version 1.0
Issue Date: September 2021

In a typical scenario, a senior technician takes control of the process and makes decisions in order to manage an abnormal situation. This could be in response to a declared situation or the plant condition leading to an emergency situation. The senior technician would operate from the control center or panel and may have an Emergency Shutdown (ESD) capability available. The senior technician will be part of a team and would be expected to lead the team and direct others to respond to the situation appropriately, with a view to recovery of the situation and restoring the plant/process to a stable condition.

The technician would:

clarify the situation

prioritise the responses and actions

organise and direct the operations team

review the situation and respond to any changes

communicate with all relevant personnel.

Generally the senior technician would work as part of an operations team for this unit, the ability to communicate with all internal and external stakeholders is vital.

This unit covers the responses required by a senior technician to make decisions and control a process during abnormal or declared incident situations to prevent or avoid an emergency.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Employability Skills

This unit contains employability skills.

Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The Evidence Guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Assessment of this unit should include demonstrated competence on actual plant and equipment in a work environment. The unit will be assessed in as holistic a manner as is practical and may be integrated with the assessment of other relevant units of competency. Assessment will occur over a range of situations which will include a range of problems, problem causes and environments.

Simulation may be required to allow for assessment of parts of this unit. Simulation should be based on the actual problems and should include the use of case studies/scenarios and role plays.

This unit of competency requires a significant body of knowledge which will be assessed through questioning and the use of what-if scenarios.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Competence must be demonstrated in the ability to define and analyse the problem as well as deal with the stakeholders. The stakeholders should be satisfied with the solution, as well as the solution being technically sound.

Consistent performance should be demonstrated. In particular look to see that:

different types of abnormal situations can be analysed and resolved

different types of stakeholders can be satisfied

the range of possible causes can be identified and analysed and the most likely cause determined

appropriate action is taken.

These aspects may be best assessed using a range of scenarios/case studies/what-ifs. These assessment activities should include a range of abnormal situations, including new, unusual and improbable situations which may have been generated from the past history and similar sources.

Context of and specific resources for assessment

Assessment will require a suitable method of gathering evidence of problem solving ability over a range of situations. A bank of scenarios/case studies/what-ifs will be required as will a bank of questions which will be used to probe the reasoning behind the observable actions.

Method of assessment

In all plants it may be appropriate to assess this unit concurrently with relevant teamwork and communication units.

Guidance information for assessment

Assessment processes and techniques must be culturally appropriate and appropriate to the oracy, language and literacy capacity of the assessee and the work being performed.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This describes the essential skills and knowledge and their level, required for this unit.

Required skills

This unit requires skills of:

analysis of rapidly changing and possibly confusing data

problem solving

communication under stress

leadership of the operational team

Required knowledge

Competence includes a deep understanding of:

plant equipment, its characteristics and limitations

impact of variations in plant/process and the distinctive signs of each variation

process chemistry, physics and biochemistry as relevant

problem isolation techniques

problem analysis techniques

organisation approval processes

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the Performance Criteria, is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs if the candidate, accessibility of the item, and local industry and regional contexts.

Codes of practice/ standards

Where reference is made to industry codes of practice, and/or Australian/international standards, the latest version must be used.


This unit of competency includes abnormal situations, declared situations or emergency conditions in the plant or process, where recovery of the situation is possible.

Health, safety and environment (HSE)

All operations to which this unit applies are subject to stringent health, safety and environment requirements, which may be imposed through State or Federal legislation, and these must not be compromised at any time. Where there is an apparent conflict between Performance Criteria and HSE requirements, the HSE requirements take precedence.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify the state of the plant/process 
Gather available information on the plant/process with particular focus on trends and rates of change 
Verify and confirm situation with other technicians in the area and any upstream or downstream units. 
Apply immediate actions to respond to the abnormal situation to bring the plant/process to a safer state 
Decide whether to continue operations, shutdown or abandon 
Keep in contact with other technicians in the area 
Review the situation, gather data on the state of the plant/process and the trends and rates of change 
Make appropriate changes to the state of the plant/process to keep parameters within limits 
Rectify or initiate procedures to rectify any faults or adjustments to secure the safe operation of the plant/process 
Review the state of the recovery, making adjustments as required 
Keep all other stakeholders informed of progress 
When plant is restored to stable conditions, continue to monitor the situation. 
Complete all logs and workplace documentation relating to the abnormal situation, ensuring all details, actions and responses are accurately recorded 
Record any further ongoing production problems and report to appropriate persons or authority. 


Assessment Cover Sheet

PMAOPS505A - Control the process during abnormal situations
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student









Assessor name:



Assessment Record Sheet

PMAOPS505A - Control the process during abnormal situations

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:









Overall assessment result: Competent Not yet competent

Assessor name:



Student signature: