Assessor Resource

Operate retail technology

Assessment tool

Version 1.0
Issue Date: October 2020

This unit applies to frontline service personnel who operate and maintain a range of retail equipment, including point-of-sale systems, keyboards and data entry equipment, according to manufacturer instructions, design specifications, store policy and designated timeframes. This work is undertaken with some supervision and guidance.

This unit describes the performance outcomes, skills and knowledge required to operate a variety of retail equipment. It involves identifying the correct equipment required for a given task, maintaining retail equipment, applying keyboard skills and operating data entry equipment.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)



Employability Skills

This unit contains employability skills.

Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

operates a range of store retail equipment according to store policy and procedures and industry codes of practice

operates and maintains a range of store retail equipment according to manufacturer instructions and design specifications

applies store maintenance program and reports faults and problems

consistently applies safe working practices in the operation and maintenance of store retail equipment according to OHS legislation and codes of practice

reads and interprets operation manuals to solve routine faults and errors and maintains and uses equipment effectively

uses keyboard skills to enter and edit data accurately

completes tasks in set timeframe.

Context of and specific resources for assessment

Assessment must ensure access to:

a real or simulated work environment

relevant documentation, such as:

store policy and procedure manuals

manufacturer instructions and operation manuals

a range of store retail equipment.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of performance in the workplace

a role play

third-party reports from a supervisor

customer feedback

answers to questions about specific skills and knowledge

review of portfolios of evidence and third-party workplace reports of on-the-job performance.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This section describes the essential skills and knowledge and their level, required for this unit.

Required skills

planning and organising skills to complete tasks in set timeframe

problem solving skills to deal with different types of transactions

literacy and numeracy skills to:

read store procedures for operating equipment

enter data

perform point-of-sale transactions

follow common fault-finding procedures

Required knowledge

store policy and procedures in regard to:

the operation and maintenance of store retail equipment

reporting problems and faults

relevant legislation and statutory requirements in regard to operating retail technology, including Work Health and Safety (WHS) requirements

relevant industry codes of practice

purpose and impact of using electronic technology

licensing requirements for carrying and moving merchandise (if applicable)

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

Equipment may include:

point-of-sale terminals

electronic bar coding equipment for price labelling and stocktaking

portable data entry


EFTPOS terminals

electronic ordering equipment

wrapping and packing equipment

equipment for carrying or moving merchandise

equipment for storage of merchandise, including refrigerators

weighing machines


security tag systems

trolley return equipment



numerical keyboard equipment, including calculators.

Safety requirements may include:

hazard identification (e.g. workplace inspections)

emergency, fire and accident procedures

personal safety procedures

stress management

procedures for the use of personal protective clothing and equipment

reporting incidents and accidents in the workplace.

Relevant personnel may include:


team leader


Store policy and procedures in regard to:

store administration

clerical systems

operating and maintaining retail equipment

Work Health and Safety (WHS).

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify purpose of equipment used in store or department. 
Operate equipment, according to design specifications and safety requirements. 
Identify equipment faults and report to relevant personnel. 
Identify and apply maintenance program for retail equipment according to store policy and procedures. 
Operate keyboard using typing techniques within designated speed and accuracy requirements. 
Enter and edit information accurately. 
Enter data using relevant equipment, according to store policy and procedures. 
Operate price marking equipment, according to manufacturer instructions and store policy. 
Enter data accurately and within designated time limits. 


Assessment Cover Sheet

SIRXICT001A - Operate retail technology
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student









Assessor name:



Assessment Record Sheet

SIRXICT001A - Operate retail technology

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:









Overall assessment result: Competent Not yet competent

Assessor name:



Student signature: