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Elements and Performance Criteria

  1. Review programs, systems and processes
  2. Develop options for continuous improvement
  3. Implement innovative processes

Required Skills

Required skills

analytical skills to identify improvement opportunities in relation to

concepts and ideas developed

services or products delivered

flexibility and creativity skills to think laterally

learning skills to develop options for continuous improvement

teamwork and leadership skills to foster a commitment to quality and an openness to innovation

Required knowledge

costbenefit analysis methods

creativity and innovation theories and concepts

organisational learning principles

quality management and continuous improvement theories

risk management

sustainability practices

Evidence Required

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

demonstration of consultation processes to introduce or evaluate an existing continuous improvement process or system including suggested actions or an action plan

generation of an idea or concept that exhibits creative thinking and offers the possibility of benefiting the organisation

demonstration of how the concept or idea was introduced tested and evaluatedwhich does not have to have been shown to work or to be adopted by the business

application of knowledge of quality management and continuous improvement theories

Context of and specific resources for assessment

Assessment must ensure access to appropriate documentation and resources normally used in the workplace

Method of assessment

The following assessment methods are appropriate for this unit

analysis of responses to case studies and scenarios

assessment of reports

direct questioning combined with review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the candidate

observation of presentations

oral or written questioning to assess knowledge of creativity and innovation theories and concepts

evaluation of strategies established to monitor and evaluate performance of key systems and processes

review of briefing of groups on performance improvement strategies and innovation

review of documentation communicating costs and benefits of innovations and improvements to relevant groups and individuals

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Sustainability may include:

addressing environmental and resource sustainability initiatives, such as environmental management systems, action plans, green office programs, surveys and audits

applying the waste management hierarchy in the workplace

complying with regulations and corporate social responsibility considerations for sustainability to enhance the organisation's standing in business and community environments

determining organisation's most appropriate waste treatment, including waste to landfill, recycling, re-use, recoverable resources and wastewater treatment

implementing ecological footprint

implementing environmental management systems, e.g. ISO 14001:1996 Environmental management systems life cycle analyses

implementing government initiatives, e.g. Australian government's Greenhouse Challenge Plus

improving resource and energy efficiency

initiating and maintaining appropriate organisational procedures for operational energy consumption

introducing a green office program - a cultural change program

introducing green purchasing

introducing national and international reporting initiatives, e.g. Global Reporting Initiative

introducing product stewardship

reducing emissions of greenhouse gases

reducing use of non-renewable resources

referencing standards, guidelines and approaches, such as sustainability covenants and compacts or triple bottom line reporting

supporting sustainable supply chain.

Supply chains include:

network of facilities that procures raw materials, transforms them into intermediate products or services and then finished goods or service, and delivers them through a distribution system

procurement, production and distribution, viewed as interlinked not as discrete elements.

Performance reports may include:

budget or cost variance

customer service





other operating parameters.