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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Identify the abnormal situation
  2. Respond appropriately.
  3. Review and respond to changes.
  4. Document abnormal situation and response.

Required Skills

This describes the essential skills and knowledge and their level required for this unit

Required skills

This unit requires skills of

analysis of rapidly changing and possibly confusing data

problem solving

communication under stress

leadership of the operational team

Required knowledge

Competence includes a deep understanding of

plant equipment its characteristics and limitations

impact of variations in plantprocess and the distinctive signs of each variation

process chemistry physics and biochemistry as relevant

problem isolation techniques

problem analysis techniques

organisation approval processes

Evidence Required

The Evidence Guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for the Training Package

Overview of assessment

Assessment of this unit should include demonstrated competence on actual plant and equipment in a work environment The unit will be assessed in as holistic a manner as is practical and may be integrated with the assessment of other relevant units of competency Assessment will occur over a range of situations which will include a range of problems problem causes and environments

Simulation may be required to allow for assessment of parts of this unit Simulation should be based on the actual problems and should include the use of case studiesscenarios and role plays

This unit of competency requires a significant body of knowledge which will be assessed through questioning and the use of whatif scenarios

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Competence must be demonstrated in the ability to define and analyse the problem as well as deal with the stakeholders The stakeholders should be satisfied with the solution as well as the solution being technically sound

Consistent performance should be demonstrated In particular look to see that

different types of abnormal situations can be analysed and resolved

different types of stakeholders can be satisfied

the range of possible causes can be identified and analysed and the most likely cause determined

appropriate action is taken

These aspects may be best assessed using a range of scenarioscase studieswhatifs These assessment activities should include a range of abnormal situations including new unusual and improbable situations which may have been generated from the past history and similar sources

Context of and specific resources for assessment

Assessment will require a suitable method of gathering evidence of problem solving ability over a range of situations A bank of scenarioscase studieswhatifs will be required as will a bank of questions which will be used to probe the reasoning behind the observable actions

Method of assessment

In all plants it may be appropriate to assess this unit concurrently with relevant teamwork and communication units

Guidance information for assessment

Assessment processes and techniques must be culturally appropriate and appropriate to the oracy language and literacy capacity of the assessee and the work being performed

Range Statement

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the Performance Criteria, is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs if the candidate, accessibility of the item, and local industry and regional contexts.

Codes of practice/ standards

Where reference is made to industry codes of practice, and/or Australian/international standards, the latest version must be used.


This unit of competency includes abnormal situations, declared situations or emergency conditions in the plant or process, where recovery of the situation is possible.

Health, safety and environment (HSE)

All operations to which this unit applies are subject to stringent health, safety and environment requirements, which may be imposed through State or Federal legislation, and these must not be compromised at any time. Where there is an apparent conflict between Performance Criteria and HSE requirements, the HSE requirements take precedence.