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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Identify operational requirements
  2. Allocate resources
  3. Develop rosters
  4. Communicate requirements
  5. Deploy, monitor and adjust resources
  6. Maintain records

Required Skills

This section describes the essential skills and knowledge and their level required for this unit

Skill requirements

communication skills to

consult staff about rostering

relate to persons from diverse backgrounds

planning and organising skills to

determine priorities and monitor resource allocation and usage

deploy staff and resources

monitor situations and make decisions that will affect the progress of operations

literacy and numeracy skills to

read legislation and interpret operational requirements

work with dates times and staff ratios

modify plans and rosters

maintain documents and records

selfmanagement skills to

respond to changing circumstances

manage resources

apply problem solving and decision making to direct or redirect the focus of operations

technical skills to use

scheduling tools

information management systems

Knowledge requirements

legislation policy procedures and codes of practice related to strategic rostering and resource allocation

provisions of awards or workplace agreements that may impact on rostering decisions

rostering principles

rostering tools

factors to be considered in allocating resources and rostering staff for operational activities

operational knowledge

documentation and reporting requirements

Evidence Required

The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole It must be read in conjunction with the Unit descriptor Performance Criteria the Range Statement and the Assessment Guidelines for the Public Sector Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

In addition to integrated demonstration of the elements and their related performance criteria look for evidence that confirms consistency of performance in planning and resourcing operations

This will include evidence of

planning and resourcing at least three actual or simulated operational assignments on three separate occasions or for different situationscontexts

at least one roster that needs to be changed to cope with contingencies

adhering to legal ethical and organisational requirements relating to planning and resourcing operations

Context of and specific resources for assessment

Assessment must ensure access to a real or simulated workplace environment that closely resembles normal work practice and replicates the range of conditions likely to be encountered while planning and resourcing operations including coping with difficulties irregularities and breakdowns in routine

Access is required to resources such as

applicable legislation policies and procedures

case studies and workplace scenarios to capture the range of requirements for situations likely to be encountered

technology for planning and scheduling resources and personnel

Method of assessment

Assessment methods suitable for valid and reliable assessment of this unit of competency may include but are not limited to a combination of or more of

case studies



written or oral questions


simulation or role plays

authenticated evidence from the workplace andor training courses

Guidance information for assessment

Assessment methods should reflect workplace demands such as literacy and the needs of particular groups such as

people with disabilities

people from culturally and linguistically diverse backgrounds

Aboriginal and Torres Strait Islander people


young people

older people

people in rural and remote locations

Range Statement

The Range Statement provides information about the context in which the unit of competency is carried out. The variables cater for differences between States and Territories and the Commonwealth, and between organisations and workplaces. They allow for different work requirements, work practices and knowledge. The Range Statement also provides a focus for assessment. It relates to the unit as a whole. Text in bold italics in the Performance Criteria is explained here.

Operations may be conducted:

in a range of environments

by day or by night

in shifts

24 hours a day, 7 days a week

Support activities may include:

preparation time


inspection and maintenance of equipment

workflow processing

administrative duties

Resources may include:


equipment including personal protective equipment



Operational safety and efficiency may be affected by:

available resources

staff numbers

staff classifications/levels

balance of skills required

demands of different operations

Rosters may cover:

on road and static/fixed enforcement

overt, covert and targeted operations

inspection services


access function

industry liaison or education

Staff may include:

authorised person(s)

administrative staff



Contingencies may include:

changes in demand

additional services

shortage or non-availability of personnel or equipment

responses to emergencies

responses to intelligence

changes in strategic direction/planning

real time issues