Elements and Performance Criteria
- Develop knowledge of cough and cold products and customer self-care practices.
- Identify customer cough and cold needs.
- Provide information on cough and cold products and services.
- Recommend cough and cold medication and products appropriate to customer symptoms and needs.
- Provide the customer with information and directions for product use.
- Provide information to customers on self-care practices.
- Identify and act upon opportunities to suggest companion products relevant to desired health care outcomes.