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Elements and Performance Criteria

  1. Maintain retail equipment.
  2. Apply keyboard skills.
  3. Operate data entry equipment.

Required Skills

This section describes the essential skills and knowledge and their level required for this unit

Required skills

planning and organising skills to complete tasks in set timeframe

problem solving skills to deal with different types of transactions

literacy and numeracy skills to

read store procedures for operating equipment

enter data

perform pointofsale transactions

follow common faultfinding procedures

Required knowledge

store policy and procedures in regard to

the operation and maintenance of store retail equipment

reporting problems and faults

relevant legislation and statutory requirements in regard to operating retail technology including Work Health and Safety WHS requirements

relevant industry codes of practice

purpose and impact of using electronic technology

licensing requirements for carrying and moving merchandise if applicable

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge the range statement and the Assessment Guidelines for this TrainingPackage

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

operates a range of store retail equipment according to store policy and procedures and industry codes of practice

operates and maintains a range of store retail equipment according to manufacturer instructions and design specifications

applies store maintenance program and reports faults and problems

consistently applies safe working practices in the operation and maintenance of store retail equipment according to OHS legislation and codes of practice

reads and interprets operation manuals to solve routine faults and errors and maintains and uses equipment effectively

uses keyboard skills to enter and edit data accurately

completes tasks in set timeframe

Context of and specific resources for assessment

Assessment must ensure access to

a real or simulated work environment

relevant documentation such as

store policy and procedure manuals

manufacturer instructions and operation manuals

a range of store retail equipment

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

observation of performance in the workplace

a role play

thirdparty reports from a supervisor

customer feedback

answers to questions about specific skills and knowledge

review of portfolios of evidence and thirdparty workplace reports of onthejob performance

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

Equipment may include:

point-of-sale terminals

electronic bar coding equipment for price labelling and stocktaking

portable data entry


EFTPOS terminals

electronic ordering equipment

wrapping and packing equipment

equipment for carrying or moving merchandise

equipment for storage of merchandise, including refrigerators

weighing machines


security tag systems

trolley return equipment



numerical keyboard equipment, including calculators.

Safety requirements may include:

hazard identification (e.g. workplace inspections)

emergency, fire and accident procedures

personal safety procedures

stress management

procedures for the use of personal protective clothing and equipment

reporting incidents and accidents in the workplace.

Relevant personnel may include:


team leader


Store policy and procedures in regard to:

store administration

clerical systems

operating and maintaining retail equipment

Work Health and Safety (WHS).