Certificate III in Companion Animal Services

This qualification is the industry qualification for persons operating within a companion animal organisation. It is highly recommended that whilst undertaking this qualification, the learner should have access to a companion animal workplace through either paid employment or substantial periods of work placement or work experience blocks.

Job roles

Job role titles covered by this qualification may include:

Pet shop/aquarium assistant

Kennel attendant

Cattery attendant

Assistant dog trainer

Pet exerciser

Assistant grooming attendant.


Packaging Rules

A total of fifteen (15) units of competency must be achieved as specified below.

Complete six (6) CORE units

Complete six (6) ELECTIVE units from Group A

Complete three (3) ELECTIVE units from Group A and/or B.

CORE: Complete the following six (6) CORE units

add topic ACMCAS301A

Work effectively in the companion animal industry

add topic ACMGAS203A

Complete animal care hygiene routines

add topic ACMGAS301A

Maintain and monitor animal health and wellbeing

add topic ACMINF301A

Comply with infection control policies and procedures in animal care work

add topic ACMOHS301A

Contribute to occupational health and safety processes

add topic ACMSUS201A

Participate in environmentally sustainable work practices


Group A: Complete six (6) units from the following list

add topic ACMCAS302A

Provide advice on companion animal selection and general care

add topic ACMCAS303A

Provide advice on selection and care of aquatic animals

add topic ACMCAS304A

Capture, handle and transport companion animals

add topic ACMCAS305A

Maintain aquascapes and aquatic animals

add topic ACMCAS306A

Provide grooming services for companion animal comfort

add topic ACMCAS307A

Provide companion animal hydro-bathing services

add topic ACMGAS207A

Provide reception services for an animal care facility

add topic ACMGAS302A

Provide enrichment for animals

add topic ACMGAS303A

Plan for and provide nutritional requirements for animals

add topic ACMGAS304A

Carry out simple breeding procedures

add topic ACMSPE301A

Provide basic care of amphibians

add topic ACMSPE302A

Provide basic care of birds

add topic ACMSPE303A

Provide basic care of common native mammals

add topic ACMSPE304A

Provide basic care of dogs

add topic ACMSPE305A

Provide basic care of domestic cats

add topic ACMSPE306A

Provide basic care of marine fish

add topic ACMSPE307A

Provide basic care of freshwater fish

add topic ACMSPE308A

Provide basic care of marine aquatic invertebrates

add topic ACMSPE309A

Provide basic care of terrestrial and freshwater invertebrates

add topic ACMSPE310A

Provide basic care of mammals

add topic ACMSPE311A

Provide basic care of non-venomous reptiles

add topic ACMSPE312A

Provide basic care of rodents and rabbits

Group B: Complete three (3) additional ELECTIVE units from within ACM10 or from any other nationally endorsed Training Package or accredited course. Units selected must be aligned to Certificate II, III or IV level and be relevant to work undertaken in a companion animal services sector. Suggested units are:

add topic BSBFLM309C

Support continuous improvement systems and processes

add topic BSBFLM312B

Contribute to team effectiveness

add topic BSBINM301A

Organise workplace information

add topic SIRXCCS001A

Apply point-of-sale handling procedures

add topic SIRXFIN001A

Balance point-of-sale terminal

add topic SIRXICT001A

Operate retail technology

add topic SIRXICT003A

Operate retail information technology systems

add topic SIRXINV001A

Perform stock control procedures

add topic SIRXMER002A

Coordinate merchandise presentation

add topic SIRXMER004A

Manage merchandise and store presentation


    Pathways into the qualification

    Pathways for candidates considering this qualification include:

    direct entry

    after achieving ACM20110 Certificate II in Animal Studies

    vocational training and/or work experience across a range of work settings.

    This qualification is suited to Australian Apprenticeship pathways.

    Pathways from the qualification

    After achieving this qualification, candidates may undertake ACM40310 Certificate IV in Companion Animal Services that defines higher level job functions.

Entry Requirements

Not applicable.

Licensing Information

Licensing, Legislative, Regulatory or Certification Considerations

There is no direct link between this qualification and licensing, legislative and/or regulatory requirements. However, an individual unit of competency may specify relevant licensing, legislative and/or regulatory requirements.

Employability Skills


Employability Skill

Industry/enterprise requirements for this qualification include:


complete standard documentation

confirm relevant industry and workplace requirements

provide relevant work-related information to others

ensure records are accurate and legible

establish effective working relationships with colleagues

support team communication practices

understand personal and team requirements of relevant industry and workplace standards, regulations and policies

use communication technologies efficiently.


demonstrate and encourage others in working cooperatively with people of different ages, gender, race or religion

explain and implement work team reporting requirements

monitor work team tasks in accordance with regulatory and workplace requirements

provide support to team members

undertake appropriate and effective communication with team members.

Problem solving

evaluate skill requirements of work tasks

identify risks and implement risk control measures

implement animal care and management procedures

monitor and anticipate problems that may arise during workplace operations, including hazards and risks, and take appropriate action to report or solve the problems within scope of responsibilities

provide problem solving support to team members

use assertive communication and/or conflict resolution skills to manage situations with clients who are distressed or in conflict with animal welfare or care directions

use problem solving techniques to determine work requirements.

Initiative and enterprise

contribute to and promote continuous improvement processes

identify non-conformances to standards and take appropriate action

identify, assess and act on existing and potential risks

monitor and adjust activity in response to operational variations

rectify problems promptly and appropriately

seek and provide feedback on procedures and processes.

Planning and organising

contribute to continuous improvement and planning processes

determine work requirements in order to complete in appropriate timeframes

ensure work equipment, materials and tools are ready and available for required tasks

plan work tasks for self and others as required

report and assist with implementing contingency plan promptly when incidents occur.


conduct regular housekeeping activities to maintain a clean and hygienic work area

identify and apply safety procedures, including the use of personal protective equipment

maintain currency of relevant, work-related information

manage work load priorities and timelines

monitor information in work area

monitor own work against quality standards and identify areas for improvement

understand own work activities and responsibilities.


ask questions to expand own knowledge

assess competencies in meeting job requirements

maintain skill and knowledge currency

participate in meetings to inform work practices

recognise limits of own expertise and seek skill development if required.


use information technology devices as required

work with technology safely and according to workplace standards.