Certificate IV in Companion Animal Services

This Qualification is the industry Qualification for persons operating within a companion animal organisation. It is highly recommended that whilst undertaking this Qualification, the learner should have access to a companion animal workplace through either paid employment or substantial periods of work placement or work experience blocks.


A total of thirteen (13) Units of Competency must be achieved as specified below.

Complete three (3) CORE Units

Complete four (4) ELECTIVE Units from Group A

Complete six (6) ELECTIVE Units from Group A and/or B.

CORE: Complete the following three (3) Units

add topic ACMCAS401A

Manage compliance in the companion animal industry

add topic ACMGAS301A

Maintain and monitor animal health and wellbeing

add topic ACMOHS401A

Maintain occupational health and safety processes


Group A: Complete four (4)Units from the following list

add topic ACMCAN311A

Care for young animals

add topic ACMCAS402A

Manage and maintain aviaries and bird rooms

add topic ACMCAS403A

Design, construct and maintain aquascapes

add topic ACMCAS404A

Develop enrichment strategies for companion animals

add topic ACMCAS405A

Purchase companion animal livestock

add topic ACMCAS406A

Manage companion animal breeding

add topic ACMCAS407A

Provide professional companion animal grooming services

add topic ACMCAS408A

Manage the operation of a mobile hydro-bathing facility

add topic ACMCAS409A

Provide training advice to companion animal owners

add topic ACMCAS410A

Conduct companion animal training classes

add topic ACMGAS306A

Assist with conditioning animals

add topic ACMSPE301A

Provide basic care of amphibians

add topic ACMSPE302A

Provide basic care of birds

add topic ACMSPE303A

Provide basic care of common native mammals

add topic ACMSPE304A

Provide basic care of dogs

add topic ACMSPE305A

Provide basic care of domestic cats

add topic ACMSPE306A

Provide basic care of marine fish

add topic ACMSPE307A

Provide basic care of freshwater fish

add topic ACMSPE308A

Provide basic care of marine aquatic invertebrates

add topic ACMSPE309A

Provide basic care of terrestrial and freshwater invertebrates

add topic ACMSPE310A

Provide basic care of mammals

add topic ACMSPE311A

Provide basic care of non-venomous reptiles

add topic ACMSPE312A

Provide basic care of rodents and rabbits

add topic ACMSUS301A

Implement and monitor environmentally sustainable work practices

add topic ACMVET411A

Prepare, deliver and review animal care education programs

Group B: Complete six (6) Units from Group A, Group B or from any other nationally endorsed Training Package or accredited course. Units selected must be packaged at Certificate III, IV or Diploma and be relevant to work undertaken in the companion animal services sector. Suggested Units are:

add topic BSBSMB403A

Market the small business

add topic BSBSMB405B

Monitor and manage small business operations

add topic BSBSMB407A

Manage a small team

add topic BSBWOR402A

Promote team effectiveness

add topic SIRXINV005A

Control inventory

add topic SIRXMER004A

Manage merchandise and store presentation

add topic TAEDEL402A

Plan, organise and facilitate learning in the workplace


    Job roles

    Job roles and titles covered by this Qualification may include:

    Pet shop/aquarium manager

    Companion animal trainer/behaviourist

    Companion animal breeder

    Companion animal groomer

    Boarding kennel or cattery manager

    Animal shelter supervisor/manager

    Pet minding and exercise operator

    Mobile hydro-bathing operator.

    Pathways into the Qualification

    Pathways for candidates considering this Qualification include:

    direct entry

    after achieving ACM30110 Certificate III in Animal Studies

    after achieving ACM30310 Certificate III in Companion Animal Services

    vocational training and/or work experience across a range of work settings.

    This Qualification is suited to Australian Apprenticeship pathways.

    Pathways from the Qualification

    After achieving this Qualification, candidates may undertake higher level study for further pathway advancement.

Entry Requirements

There are no entry requirements for this qualification.

Licensing Information

There is no direct link between this Qualification and licensing, legislative and/or regulatory requirements. However, an individual Unit of Competency may specify relevant licensing, legislative and/or regulatory requirements.

Employability Skills

Employability Skill

Industry/enterprise requirements for this Qualification include:


applying numeracy skills to workplace requirements

complete workplace documentation and records

communicate with all team members in a professional manner

demonstrate effective and appropriate documentation, communication and interpersonal skills when dealing with internal and external clients

develop work instructions, specifications and procedures

use a range of communication technologies to support work operations.


work cooperatively with people of different ages, gender, race or religion

liaise with and provide support to other team members

demonstrate leadership skills

identify and manage performance required to meet internal and external customer needs in own work and teamwork

maintain organisational processes and provide problem solving support to others.

Problem solving

investigate problem causes

identify, rectify or report potential and actual problems associated with work operations

identify factors which may affect the service to be provided

use material and operational knowledge to solve problems

use numeracy skills to solve problems

identify hazards and suggest control measures

monitor animal welfare and safety practices in the workplace.

Initiative and enterprise

assist in the implementation of continuous improvement processes

gather and analyse feedback on products, procedures and services

determine and act on situations requiring further information or problem solving

provide leadership in the workplace.

Planning and organising

access, interpret and apply technical information

analyse data and information to determine implications for work operations

participate in continuous improvement and planning processes

identify hazards and implement appropriate hazard control measures

demonstrate time management skills

source and prepare materials and resources and ensure availability to support work operations

schedule and sequence work to maximise safety and productivity.


interpret and apply relevant Acts and regulations

keep the work area clean and hygienic at all times

monitor own work and work of team and identify and act on any quality issues

manage own time to meet deadlines

implement and monitor workplace procedures and instructions.


assess work data and information to identify areas for improved performance

be supportive, assertive and use interpersonal skills to encourage workplace learning

identify own training needs and seek skill development if required

implement learning activities as appropriate to ensure achievement of specified work requirements

gather feedback on own work to assess effectiveness in meeting objectives and integrate information into own practice.


use computer software applications effectively

work with machines and workplace technology safely and according to workplace standards

help others use technology efficiently and safely

ensure readiness, operational efficiency and safety of workplace technology.