Certificate II in Automotive Administration

This qualification covers the skills and knowledge required to perform a range of administrative tasks within an automotive retail, service or repair business. It is suitable for entry into the automotive retail, service and repair industry.

Job roles/employment outcomes

The Certificate II in Automotive Administration is intended to prepare new employees or recognise and develop existing workers who are performing office and administrative functions in an automotive retail, service or repair business.

Employment outcomes targeted by this qualification include:

clerical workers

office assistants.

This qualification is suitable for an Australian Apprenticeship pathway.


Packaging Rules

To be awarded the Certificate II in Automotive Administration, competency must be achieved in thirteen (13) units of competency.

seven (7) core units of competency

six (6) elective units of competency, as specified below:

a minimum of one (1) elective unit of competency from Group A

a maximum of five (5) elective units of competency from Group B, drawn from any combination of:

units not already chosen from Group A

Group B units listed

up to three (3) relevant units available in this Training Package, other endorsed Training Packages and accredited courses, where those units are aligned to Certificate II and III qualifications

a maximum of two (2) elective units may be selected from units aligned to Certificate III qualifications.

Core units of competency

Complete all seven (7) units of competency from the following list.

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Operate information technology systems

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Operate in an automotive administration environment

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Write routine texts in the workplace and complete automotive documentation

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Identify, clarify and resolve problems

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Contribute to quality work outcomes

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Apply safe working practices

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Apply environmental regulations and best practice in a workplace or business

Elective units of competency

Group A - Elective units

Complete a minimum of one (1) unit of competency from the following list.

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Work effectively with others

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Communicate effectively in the workplace

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Communicate business information

Group B - Other elective units

The balance of units, to a maximum of five (5), may be drawn from any combination of:

units not already chosen from Group A

Group B units listed below

up to three (3) relevant units available in this Training Package, other endorsed Training Packages and accredited courses, where those units are aligned to Certificate II and III qualifications.

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Participate in improving workplace productivity

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Determine legal aspects of an automotive service and repair contract

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Read in the workplace

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Use numbers in the workplace

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Establish relations with customers

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Conduct information sessions

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Provide technical guidance

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Adapt work processes to new technologies

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Inspect technical quality of work

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Maintain quality systems

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Establish customer requirements of a complex nature

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Build customer relations

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Maintain business image

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Carry out cash and/or credit/funds transfer transactions

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Promote products and services

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Process customer complaints

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Organise schedules

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Maintain business resources

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Maintain workplace safety

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Deliver a service to customers

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Deliver and monitor a service to customers

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Maintain financial records

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Process payroll

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Process accounts payable and receivable

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Maintain a general ledger

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Contribute to effective workplace relationships

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Support continuous improvement systems and processes

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Contribute to team effectiveness

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Handle mail

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Organise workplace information

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Promote innovation in a team environment

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Create and use spreadsheets

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Create and use databases

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Create electronic presentations

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Design and produce text documents

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Conduct online transactions

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Design and produce business documents

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Investigate micro business opportunities

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Organise and complete daily work activities

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Use business technology

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Organise personal work priorities and development

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Apply first aid

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Participate in environmentally sustainable work practices

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Interact with customers

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Produce financial reports

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Maintain and order stock

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Minimise theft


    Pathways into the qualification

    This qualification may be accessed by direct entry. Credit will be granted towards this qualification to those who have completed AUR10105 Certificate I in Automotive in this Training Package or other relevant qualifications.

    Pathways from the qualification

    Further training pathways from this qualification include AUR30105 Certificate III in Automotive Administration or other relevant qualifications.

Entry Requirements

Not Applicable

Licensing Information

Licensing considerations

There are no specific licences that relate to this qualification. However, some units in this qualification may have licensing or regulatory requirements, depending on the work context. Local regulations should be checked for details.

Employability Skills


The following table contains a summary of the Employability Skills as identified by the Automotive retail, service and repair industry for this qualification. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability Skill

Industry/enterprise requirements for this qualification include:


Understanding and carrying out verbal instructions from supervisors and others

Reading, understanding and completing workplace documentation, forms and records

Sharing work-related information with other team members using industry terminology

Communicating with people from a range of social, cultural and ethnic backgrounds


Contributing positively to the work team environment

Working effectively with others in a socially diverse environment

Respecting and understanding the views of others

Giving, receiving and acting upon feedback

Identifying and describing own role and role of others

Problem solving

Recognising a problem or a potential problem within an administrative environment

Seeking information and assistance to solve problems outside own area of responsibility

Solving problems within own area of responsibility

Initiative and enterprise

Making adjustments to improve own performance

Suggesting ideas for workplace improvement to supervisors and team members

Positively adapting to changes in workplace procedures or arrangements

Taking positive action to report hazards or risk situations to supervisors

Planning and organising

Understanding how own job role fits into the wider workplace context

Planning daily work tasks to work safely and manage risks according to workplace procedures

Prioritising activities to achieve required outcomes

Planning and organising appropriate equipment and materials


Following workplace safety requirements and other policies and procedures

Completing known delegated tasks on time

Selecting and using appropriate equipment, materials, processes and procedures

Asking for advice and assistance when appropriate


Identifying personal strengths and weaknesses

Acting upon feedback and accepting opportunities to learn to improve work performance

Asking questions to gain information and identify sources of information to expand knowledge and understanding


Using appropriate business technology and equipment

Recognising and reporting faulty equipment

Using information and communication technology