This qualification covers the skills and knowledge required to perform sales-related tasks within an automotive retail, service or repair business. It is suitable for entry into the automotive retail, service and repair industry.
Job roles/employment outcomes
The Certificate II in Automotive Sales is intended to prepare new employees or recognise and develop existing workers who perform general sales and marketing functions in an automotive retail, service or repair business.
Employment outcomes targeted by this qualification include:
customer relations officer
spare parts salesperson
service station attendant.
This qualification is suitable for an Australian Apprenticeship pathway.
To be awarded the Certificate II in Automotive Sales, competency must be achieved in eighteen (18) units of competency.
seven (7) core units of competency
eleven (11) elective units of competency, as specified below.
a minimum of eight (8) elective units of competency from Group A
a maximum of three (3) elective units of competency from Group B, drawn from any combination of:
units not already chosen from Group A
relevant units available in this Training Package, other endorsed Training Packages and accredited courses, where those units are aligned to Certificate II and III qualifications
a maximum of two (2) units may be selected from units aligned to Certificate III qualifications.
Where prerequisite units are identified they must be counted in the total number of units required for completion of the qualification.
Core units of competency
Complete the following seven (7) units of competency.
This qualification may be accessed by direct entry. Credit will be granted towards this qualification to those who have completed AUR10105 Certificate I in Automotive in this Training Package or other relevant qualifications.
Pathways from the qualification
Further training pathways from this qualification include AUR31005 Certificate III in Automotive Sales or other relevant qualifications.
Additional qualification advice
The Certificate II in Automotive Sales may be attained as a generic qualification, or where a particular occupational outcome is required, may include a specialisation.
Specialisations for this qualification include:
aftermarket retail operations
outdoor power equipment
replacement parts and accessories
service station operation
Advice is provided at the end of this qualification on the recommended units of competency for each specialisation.
Where elective units of competency are packaged to suit a particular industry sector or occupational outcome, Registered Training Organisations (RTOs) might issue, for example, a:
Certificate II in Automotive Sales
(specialising in replacement parts and accessories
Certificate II in Automotive Sales
(replacement parts and accessories)
It should be noted that a qualification with a specialisation does not change the title of the qualification, although RTOs may choose to record the specialisation below the title.
There are no specific licences that relate to this qualification. However, some units in this qualification may have licensing or regulatory requirements, depending on the work context. Local regulations should be checked for details.
The following table contains a summary of the Employability Skills as identified by the sales sector of the Automotive retail, service and repair industry for this qualification. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options.
Industry/enterprise requirements for this qualification include:
Understanding and carrying out verbal instructions from supervisors and others
Reading, understanding and completing workplace documentation, forms and records
Sharing work-related information with other team members using industry terminology
Communicating with people from a range of social, cultural and ethnic backgrounds
Contributing positively to the work team environment
Working effectively with others in a socially diverse environment
Respecting and understanding the views of others
Giving, receiving and acting upon feedback
Identifying and describing own role and role of others
Recognising a problem or a potential problem within a sales and customer service environment
Seeking information and assistance to solve problems outside own area of responsibility
Solving problems within own area of responsibility
Initiative and enterprise
Suggesting ideas for workplace improvement to supervisors and team members
Positively adapting to changes in workplace procedures and making adjustments to improve own performance
Taking positive action to report hazards or risk situations to supervisors
Planning and organising
Planning daily work tasks to work safely and manage risks according to workplace procedures
Prioritising activities to achieve required outcomes
Planning and organising appropriate equipment and materials
Planning ahead to anticipate problems with availability of equipment, materials and personnel to assist
Following workplace safety requirements and other policies and procedures
Completing known delegated tasks on time
Selecting and using appropriate equipment, materials, processes and procedures
Asking for advice and assistance when appropriate
Identifying personal strengths and weaknesses
Acting upon feedback and accepting opportunities to learn to improve work performance
Asking questions to gain information and identify sources of information to expand knowledge and understanding
Appropriately selecting and using technological and sales equipment